Before Contacting RM
Troubleshoot Your Tablet PC
Before you contact
RM Technical Support
regarding any technical issues, please first
conduct the following initial checks:
□
Remove all external devices
□
Make sure all power cords are completely plugged into the power outlet and the PC
□
Check the power light indicator to see if it’s on
□
Try the reset switch located under the hole in the back panel
□
Tighten any loose cable connections
□
Load the Default Setting from the BIOS Setup
Before Calling for Help
If your technical problem(s) still persist, you can contact
RM Technical Support
. However,
you need to have these 5 items ready first. They are:
Product Model e.g. RTAB910-XXX
♦
♦
♦
♦
♦
RM Serial number e.g. WO12345601
System Serial number e.g. 245EKB010001
BIOS Revision (Rev)
EC Revision (Rev)
You can find BIOS Rev and EC Rev information in the BIOS setup Panel
To locate the BIOS setup Panel, follow the steps below.
3. Boot Menu appears on the screen.
Use the arrow key to select the Setup Menu.
2. Press the Esc button
when RM logo
appears on the screen.
1. Turn on the Tablet PC.
