Troubleshooting Image Issues
If no image appears on the projection screen first check the cables are securely
connected. Then check that the correct Sources option has been selected on the
Extron Control Handset. Onscreen buttons
VGA2
or
HDMI2
should be selected (as
appropriate) for cables connected to the ports shown previously
If the above checks are carried out and there is still no image being projected onto
the screen it is most likely that the laptop’s Display settings need adjusting. This
option is accessed via the Control Panel screen on the laptop but it is not advisable
for Operations staff to attempt this
– in most cases the customer will be able to make
the necessary adjustments themselves, but in extreme situations RL technical staff
can be contacted for advice
Dealing With Unusual Devices
In some instances customers may arrive with laptops that do not have either VGA or
HDMI connection ports. Apple devices such as Macs, Macbooks, etc., do not have
these connection options, nor do Microsoft Notebooks. However, in most cases,
customers using these devices will have their own adaptors that can connect to the
cables we have available. As it is not possible for us to carry a stock of all current
adaptors we are unable to help if the customer does not have the necessary
equipment.
