Trouble Shooting
Problem
Solution
Water Freezing in the
Valve or Supply Line
Make sure the fountain is sealed from wind between the concrete platform and
bottom of unit
Make sure water seal groove is filled with liquid
Make sure supply line is properly installed:
♦
Riser tube with supply line centered, and air space between riser tube
and supply line. Ritchie Thermal Tubes are recommended as they have
optimum inside and outside diameter to maximize insulation
♦
Horizontal supply line is at least 1 foot below frost line
If freezing continues, use supplemental heat or constant flow below freezing
temperatures.
Low Water Flow
Check that valve inlet is not plugged or supply hose is not kinked.
Check system pressure from supply hose by installing a tee and pressure gauge in
front of the valve to check pressure drop when valve is open. A severe pressure drop
indicates a restriction or undersized supply system.
Check that shut off valves are fully open.
Valve won't stop
dripping
Check float adjustment. Ensure float moves freely.
Take valve apart and check for sand or scale in valve rubber.
Turn valve rubber over and re-assemble.
Check for excessive water system pressure and install pressure reducing valve.
Ritchie Limited Warranty
E f f e c t i v e S e p t e m b e r 2 0 1 2
Ritchie Industries, Inc. warrants its products to be
free of defective materials and workmanship. Defective
part(s) will be repaired or replaced at the option of
Ritchie Industries.
This warranty specifically excludes
all labor and shipping charges.
This warranty does not apply to any appearance
items, to any product whose exterior has been damaged
or defaced, to any product that has been improperly
installed, to any product subjected to misuse, abnormal
service or handling, and to any products altered or
repaired with other than original equipment or
manufacturer’s parts.
This warranty gives you specific legal rights, and
you may also have other rights which vary from state to
state.
All warranty claims must be processed through an
Authorized Ritchie Dealer/ Distributor.
Proof of
purchase is required. This warranty is not
transferable.
The period of warranty begins at original
date of purchase as follows:
Poly Units
Base, top and ball closures
10 year limited against manufacturing defect. 100% first
five years, then declining 20% per year for the remaining
five years.
Casing and cover:
10 year limited against manufacturing defect. 100% first
year, then declining 10% per year for the remaining nine
years.
Component Parts
All component parts, such as floats, valves,
heating elements:
One year from the date of purchase against manufacturing
defect, 100%.
WaterMaster Series Instruction Manual
12
31 August, 2019
