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H4123 025961 Rev. A July 2012
Installation and Owner’s Manual – Heat Pump
No warranties except those implied and
that by law cannot be excluded are given by
Rinnai in respect of Goods supplied. Where
it is lawful to do so, the liability of Rinnai
for a breach of a condition or warranty is
limited to the repair or replacement of the
Goods, the supply of equivalent Goods, the
payment of the cost of repairing or replacing
the Goods or acquiring equivalent Goods as
determined by Rinnai.
Rinnai is responsible for reasonable costs
associated with legitimate warranty claims,
including call-out of an authorised Rinnai
service provider to inspect the faulty
product. Rinnai is not responsible for:
a. costs for tradespeople that are
not authorised Rinnai service
providers; or
b. any costs, including call-out
costs for an authorised Rinnai
service provider, associated with
a product which is determined
upon inspection not to be
covered by this warranty.
The consumer will be reimbursed by
Rinnai for any reasonable costs associated
with making a legitimate warranty claim
against Rinnai which are not otherwise
specified above.
Enquiries relating to Warranty claims for
Rinnai products or services must be made
by contacting Rinnai Australia. Contact
details are on the back of this document.
Warranty (Domestic and Commercial
use)
1. Your hot water unit and its
components are covered by a 1 year
warranty against defective factory
parts or workmanship from the date
your hot water unit is installed. If the
date of installation is unknown, the
warranty commences 2 months after
the date of manufacture (which can
be found on the data plate on the hot
water unit).
2. This warranty is for normal use of the
hot water unit and covers the repair
and/or replacement of any failed
component in the hot water unit or
where necessary, the hot water unit
itself. Under this warranty Rinnai will
repair or replace the component or hot
water unit free of charge.
3. The warranty only applies to defects
in the hot water unit which have
arisen solely due to faulty materials or
workmanship.
2 Year Refrigerant Components
Replacement Guarantee (domestic
use only)
4. If a refrigerant component fails
on this water heater, within a
further 1 year after the end of the
initial warranty period, Rinnai will
provide a full refrigerant parts and
labour replacement guarantee for
these components, at the nearest
approved Rinnai agent or Rinnai
office to the owner’s home. Under
this replacement guarantee, the
transport, installation and labour
costs of delivering the replacement
components are included.
Warranty
