LIMITEd WaRRanTy
Warranty exclusions
The following exclusions may cause the warranty to become void and will result in a service
charge and costs of parts (if required).
1. accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons
other than Rinnai service persons or service centres.
5. Where the water heater has failed directly or indirectly as a result of poor water quality
outside the limits specified.
6. Where it is found that there is no fault with the appliance and the issue is related to the
installation or is due to the failure of electric or gas supplies.
7. Subject to any statutory provisions to the contrary, Rinnai does not accept:
a. liability for consequential damage or any incidental expenses resulting from any
breach of the warranty,
b. claims for damage to building or any other consequential loss either directly or
indirectly due to leaks from the solar collector or any other faults.
Water Quality
Water quality outside the limits (as set down below) will void this warranty. Water quality tests
must be carried out at the customer’s own cost but Rinnai will reimburse any reasonable test
costs where water quality is within the limits tabled.
Water Quality and Impurity Limits
TdS (Total dissolved Solids)
Total Hardness CaCO
3
dissolved (free) CO
2
pH
Langelier Index
Up to 600 mg/L or ppm
Up to 200 mg/L or ppm
Up to 25 mg/L or ppm
6.5-8.5
Between -1.0-0.8
Most metropolitan water supplies fall within these limits. If you are unsure about water quality,
please contact Rinnai and we will provide you with the details of an authorised agency able to
test your water for compliance to Rinnai standards. If sludge or foreign matter is present in
the water supply, a suitable filter should be incorporated in the water supply.
Some examples of water quality issues where water may need to be treated:
• Hard water (areas including Wanganui)
• aggressive water (areas including Christchurch)
• Both hard and aggressive water (some bore water)
