Demand Duo
™
R
-
Series Installation and Operation Manual
50
How To Obtain Service
For the name of a trained and qualified professional, please contact your place of purchase, visit the
Rinnai website (www.rinnai.us), call Rinnai at 1
-
800
-
621
-
9419 or write to Rinnai at 103 International
Drive, Peachtree City, Georgia 30269. Proof of purchase is required to obtain warranty service. You may
show proof of purchase with a dated sales receipt, or by registering within 30 days of purchasing the
product. To register your Rinnai Tankless Water Heater, please visit www.rinnai.us. For those without
internet access, please call 1
-
800
-
621
-
9419. Receipt of registration by Rinnai will constitute proof
-
of
-
purchase for this product. Registration of product installed in new home construction may be verified
with a copy of the closing papers provided by the initial home buyer. However, registration is not neces-
sary in order to validate this Limited Warranty. However, Registration is not necessary in order to vali-
date this Limited Warranty.
What is not covered?
This warranty does not cover aby failures or operating difficulties due to the following:
•
Accident, abuse, or misuse
•
Alteration of the product or any component part
•
Misapplication of this product
•
Improper installation (such as but not limited
to)
−
Product being installed in a corrosive
environment
−
Condensate damage
−
Improper venting
−
Incorrect gas type
−
Incorrect gas or water pressure
−
Absence of a drain pan under the
appliance
•
Water quality
•
Improper maintenance (such as but not limited
to scale build
-
up, freeze damage, or vent
blockage)
•
Incorrect sizing
•
Any other cause not due to defects in materials
or workmanship
•
Problems or damage due to fires, flooding,
electrical surges, freezing or any acts of God.
•
Force majeure
There is no warranty coverage on product installed in a closed loop application, commonly associated
with space heating only applications.
This Limited Warranty does not apply to any product whose serial number or manufacture date has
been defaced.
This Limited Warranty does not cover any product used in an application that uses chemically treated
water such as a pool or spa heater.
Limitation on warranties
No one is authorized to make any other warranties on behalf of Rinnai America Corporation. Except as
expressly provided herein, there are no other warranties, expressed or implied, including, but not limited
to warranties of merchantability or fitness for a particular purpose, which extend beyond the description
of the warranty herein.
Any implied warranties of merchantability and fitness arising under state law are limited in duration to the
period of coverage provided by this Limited Warranty, unless the period provided by state law is less.
Some states do not allow limitations on how long an implied Limited Warranty lasts, so the above limita-
tion may not apply to you.
Rinnai shall not be liable for indirect, incidental, special, consequential or other similar damages that
may arise, including lost profits, damage to person or property, loss of use, inconvenience, or liability
arising from improper installation, service or use. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary
from state to state.
www.rinnai.us/warranty
