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Troubleshooting Tips
If the zones you succesfully added to the Ring Retrofit Alarm Kit stop working,
you can try these steps to get them back online.
Check the Retrofit Alarm Kit . Did any wires become loose or fall out of the
device? If so, reinstall the wires and ensure that they are securely placed
within the device.
Inspect the wiring and wired contact sensors. Take your time and visually
inspect any visible wiring and the wired contact sensor hardware, looking for
damage. If you’ve recently had construction, window replacement, or repairs
made on your property, it’s possible that a sensor may have become loose,
damaged, or accidentally removed.
Removing a zone. If you need to remove a wired zone from your Retrofit Alarm
Kit, simply open the app tap on the Menu , tap D ev ices , tap Alarm Base Sta-
tion , and tap Retrofit Alarm Kit . Tap the zone you wish to remove, and you’ll be
prompted to Reset your device screen. After you complete the reset and con-
firm, your zone will read Ready to Test . Simply remove the wires from the Retrofit
Alarm Kit, and the zone will be removed.
Need Help?
If you need additional help with the Ring Retrofit Alarm Kit, please reach out to
our dedicated support line at 800-656-1918.
To review your warranty coverage, please visit www.ring.com/warranty .
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