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10. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame� Pellets heap up in fire trough,
window soots up�
Cause(s)
Q
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Possible solutions
Q
Remove any ash or clinker from the fire trough that may block the
air inlets�
(see CLEANING and MAINTENANCE)
Q
If possible swap to better pellet quality�
Q
Check whether flue gas pipes are blocked with ash
(see CLEANING
and MAINTENANCE)
�
Q
Check whether the air intake or flue tubes are blocked�
Q
Check door and cleaning cover seals for leaks
(see CLEANING and
MAINTENANCE)
Q
Clean fan
(see CLEANING and MAINTENANCE)
Q
Have service performed by authorised specialist company�
Q
The window has to be cleaned from time to time
(see CLEANING and
MAINTENANCE)
Problem 2
Stove smells strongly and smokes outside�
Cause(s)
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solutions
Q
Wait to end of burning-in phase and ventthe room sufficiently�
Q
Vacuum off any dust deposits from the convection air openings
at regular intervals
Problem 3
Flue gas discharge when wood is added and during heating phase�
Cause(s)
Q
Leaking cleaning openings
Q
Chimney draught too low
Q
Leaking flue pipe connection
Possible solutions
Q
Check seals and replace (fire door, cleaning lid, ��)
Q
Check chimney
Q
Check connections and if necessary re-seal
Note
Please note that checks on the control system and wiring may
only be performed in unit switched dead� Any repairs may only be
performed by trained specialists�
Tip
If a malfunction message occurs, the cause must first be remedied;
the unit can be put back into operation by acknowledging the
malfunction at the internal unit�
