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Return Policy & Repairs
Return Policy and Authorization
Before returning any product, please obtain a Return Merchandise Authorization
number (RMA#) by calling Customer Service at 888
-
818
-
2058 or e
-
mailing
[email protected]. Include the RMA# and information regarding the reason for the
return with the returned product. Shipping costs for returns must be prepaid by
the customer. For your protection, items must be carefully packed to prevent
damage in shipment and insured against possible damage or loss. Right Weigh,
Inc. will not be responsible for damage resulting from careless or insufficient
packing or loss in transit.
An RMA# must be obtained by the original purchaser before any product can be
returned. Only new, unused products may be returned. Installed, used, damaged,
modified or customized products can not be returned for credit. Credit will be
issued to the original purchaser after evaluation by Right Weigh, Inc.
Repairs/Replacements
An RMA# must be obtained before any product can be returned. Right Weigh, Inc.
will evaluate returned products at no charge. If Right Weigh, Inc. determines that
the returned product is under warranty it will repair the product or parts thereof
at no charge, or if unrepairable, replace it with the same or functionally equivalent
product whenever possible. Right Weigh, Inc. will return the product at its
expense via a shipping method (carrier to be at sole discretion of Right Weigh,
Inc.) equal to or faster than the method used by the customer. Products or parts
thereof not covered by warranty will be repaired or replaced at customer
expense upon authorization by the customer. Right Weigh, Inc. will return the
repaired product at customer expense via a shipping method (carrier to be at sole
discretion of Right Weigh, Inc.) equal to or faster than the method used by the
customer.
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