Ricoh SP 3600dn Скачать руководство пользователя страница 53

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3. Troubleshooting

This chapter provides solutions to common problems and it also explains how to correct unwanted print
results.

When a Panel Tone Beeps

The following table describes various beep patterns that the printer produces to alert users about printer
conditions and the meaning of each beep pattern.

Beep pattern

Meaning

Causes

Single short beep

Panel/screen input
accepted.

A control panel key was pressed.

Two long beeps

Printer has warmed up.

When the power is turned on or the
printer exits Sleep mode, the printer
has fully warmed up and is ready for
use.

Five long beeps repeated
four times.

Soft alert

An error message appears on the
control panel if there is no tray for the
selected paper size or the tray is
empty.

Five short beeps repeated
five times.

Strong alert

The printer requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.

• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a

short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might
continue, even after normal status has resumed.

• You can enable or disable beep alerts. For details, see "General Features", Operating Instructions.

Содержание SP 3600dn

Страница 1: ...be sure to read the Safety Information in Read This First before using the machine For information not in this manual refer to the HTML PDF les on the supplied CD ROM Troubleshooting Loading Paper Ge...

Страница 2: ......

Страница 3: ...nergy 18 Displaying the Printer Configuration Screens Using the Control Panel 20 Using Web Image Monitor 21 Displaying the top page 22 2 Loading Paper Paper Loading Procedure 25 Paper Size Specificati...

Страница 4: ...sages 54 Alert Messages 54 When You Cannot Print 58 Other Printing Problems 59 When You Cannot Print Properly 59 Paper Misfeeds Occur Frequently 64 Additional Troubleshooting 67 The Printed Image is D...

Страница 5: ...tions and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about t...

Страница 6: ...Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers 4...

Страница 7: ...Guide No Yes No Read This First Yes No No Quick Installation Guide Yes No No Operating Instructions No No Yes Security Guide No Yes No Driver Installation Guide No Yes No Operating Instructions and Dr...

Страница 8: ...6...

Страница 9: ...instructions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or...

Страница 10: ...data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office p...

Страница 11: ...ter is a Region B model CODE XXXX 17 120 127 V Dimensions in this manual are given in two measurement units metric and imperial If your printer is a Region A model refer to the metric units If your pr...

Страница 12: ...8 14 12 13 CZF044 1 Front cover Open to access the inside of the printer and remove jammed paper Open here to replace the print cartridge and the drum unit 2 Tray Extension Pull this fence to prevent...

Страница 13: ...tes the approximate amount of paper remaining in the tray 10 Main power switch Use this switch to turn the power on and off For details about how to shut down the printer see page 17 Turning Off the P...

Страница 14: ...ctrical outlet 3 Rear cover open lever Pull this lever to open the rear cover 4 Rear cover Open to access the inside of the printer Open here to replace the fusing unit or using the envelope lever 5 U...

Страница 15: ...tions When you set the print cartridge apart from the drum unit pull down the lever on the right side of the print cartridge and then pull the print cartridge out 2 Drum unit Messages appear on the sc...

Страница 16: ...ructions The fusing unit is included in Maintenance Kit Guide to the Names and Functions of the Control Panel This illustration shows the control panel of the printer 1 2 3 4 5 6 7 8 9 10 CZF041 1 Dis...

Страница 17: ...not be ensured Flashing yellow the printer will soon require maintenance or a replacement consumable such as print cartridge Follow the instructions that appear on the display 7 Data in indicator Flas...

Страница 18: ...rational Status or Messages Displays the printer status and messages 2 JobReset Press to cancel the current print job 3 Supplies Press to display the information about printer supplies 1 Getting Start...

Страница 19: ...cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printe...

Страница 20: ...inter can print jobs from computers You can change the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Mode see Timer Settings Operating Instructio...

Страница 21: ...Operations are suspended during printing The Data In indicator is on or flashing The printer consumes less energy when in Sleep mode but it takes longer to start printing Turning On Off the Power 19...

Страница 22: ...ails contact your administrator 1 Press the Menu key CZF042 2 Select the settings you want to change Press the or key to select the next or previous items 3 Press the OK key Any changes you make with...

Страница 23: ...on problems may occur if you do not enable JavaScript and cookies or if you are using a non recommended Web browser If you are using a proxy server change the Web browser settings Contact your adminis...

Страница 24: ...igure settings using Web Image Monitor do not log in from the control panel The settings you have configured using Web Image Monitor may become invalid Displaying the top page There are two modes avai...

Страница 25: ...itching to the user mode and administrator mode and the menu for each mode Also displays the link to Help 3 Help Clicking the Help button in the header area displays the contents of Help Clicking the...

Страница 26: ...1 Getting Started 24...

Страница 27: ...e type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 26 Paper Size Specifications and page 29 Paper Type Specificat...

Страница 28: ...ct the paper size with the control panel You can print on both sides of paper Not supported Metric sizes Paper size name Actual size Bypass tray Tray 1 Tray 2 Two sided A4 210 297 mm A B B A5 148 210...

Страница 29: ...d paper If this happens set the paper horizontally and print again Use the bypass tray when printing on paper that is set horizontally Custom Size Specifications You can also load custom size paper by...

Страница 30: ...One sided Vertical size One sided Horizontal size Two sided Vertical size Two sided Bypass tray 2 37 to 8 50 5 00 to 35 43 3 94 to 8 50 10 99 to 14 01 Trays 1 2 3 94 to 8 50 5 83 to 14 01 3 94 to 8 5...

Страница 31: ...ollowing A Supported You can print on both sides of paper Not supported Paper type Paper weight No Bypass tray Tray 1 Tray 2 Two sided Thin Paper 1 A A A Plain Paper 2 A A A Plain Paper 2 3 A A A Midd...

Страница 32: ...lb BOND 3 75 90 g m2 20 24 lb BOND 4 91 105 g m2 24 28 lb BOND 5 106 130 g m2 28 35 lb BOND 6 131 162 g m2 35 lb BOND 90 lb INDEX 1 It is not necessary to specify the paper weight for this paper type...

Страница 33: ...a rustling noise from paper moving through the printer This noise does not indicate a malfunction Unusable Paper To prevent errors and misfeeds do not use Paper for inkjet printers thermal fax paper a...

Страница 34: ...4 4 1 Print area 2 Feed direction 3 4 2 mm 0 2 inches 4 4 2 mm 0 2 inches The print area may vary depending on the paper size printer language and printer driver settings Depending on the printer dri...

Страница 35: ...t exceed the upper limit mark inside the paper tray Excessive stacking can cause paper jams If paper jams occur frequently flip the paper stack in the tray Do not mix different types of paper in the s...

Страница 36: ...ction of paper in the paper tray CZF027 2 Pull the tray carefully until it stops lift the front side of the tray and then pull it out of the printer CZF028 Place the tray on a flat surface 3 Squeeze t...

Страница 37: ...is not stacked higher than the upper limit upper line marked inside the tray CXC666 7 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving...

Страница 38: ...tation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into Tray 1 Envelopes must be loaded in a specific orientation For details see page 42 Loading...

Страница 39: ...3 Return the catches to the positions where they lock CXC608 When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur Loading Paper into Paper Trays 37...

Страница 40: ...s Do not mix different types of paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as...

Страница 41: ...using the bypass tray it is recommended that you set the paper direction to Letterhead paper must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sid...

Страница 42: ...en place the paper as shown in the table below For details about Letterhead Setting see System Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or l...

Страница 43: ...For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions Loading Orientation Fixed Paper or Two Sided Paper 41...

Страница 44: ...Otherwise an injury might occur Some of this machine s internal components get very hot For this reason take care when removing misfed paper Not doing so could result in burns When using the envelope...

Страница 45: ...used with this printer see page 26 Paper Size Specifications and page 29 Paper Type Specifications Misfeeds might occur depending on the length and shape of the flaps Before loading envelopes press d...

Страница 46: ...ions Load only one size and type of envelope at a time The duplex function cannot be used with envelopes Straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray before...

Страница 47: ...en configure the following settings Input Tray Select the paper tray where the envelopes are loaded Paper Type Select Envelope Change any other print settings as necessary For details see the printer...

Страница 48: ...s about settings using the control panel see page 49 Configuring Envelope Settings Using the Control Panel Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes...

Страница 49: ...application s printing preferences screen Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 49...

Страница 50: ...the printer driver The printer cannot print on custom size paper if the application does not support custom size paper Specifying Standard Size Paper Press the Menu key and then select the setting it...

Страница 51: ...here the specified type of paper is loaded Press OK 8 Select the paper thickness Press OK For details about the available paper type see page 29 Paper Type Specifications Configuring Envelope Settings...

Страница 52: ...nvelopes see page 42 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel For details about paper settings using the printer driver see page...

Страница 53: ...nter has fully warmed up and is ready for use Five long beeps repeated four times Soft alert An error message appears on the control panel if there is no tray for the selected paper size or the tray i...

Страница 54: ...occurs For details about removing jammed paper see page 74 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 25 Loading Paper Add Toner in...

Страница 55: ...booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager and...

Страница 56: ...esetting Job The printer is resetting the print job Wait a while Setting change The printer is applying the changes made to its settings Wait a while Updating Certificate The printer is updating the R...

Страница 57: ...Paper Z2 Opn Tray1 R Cov remove ppr Opn cls F Cov Open Tray 1 and the rear cover and then remove the jammed paper To reset the error open the front cover and then close it For details see page 74 Rem...

Страница 58: ...ng or press Job Reset to reset the job Otherwise press Form Feed to print on one side of a sheet Enter password User Restriction is enabled Contact your administrator for the password Failed to connec...

Страница 59: ...urn the printer off and then install the fusing unit again If the message continues to appear after the unit is installed again contact your sales or service representative Set the Toner Cartridge cor...

Страница 60: ...connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The correct interface cable is not being used The type of interface cable to use depends o...

Страница 61: ...inter driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are p...

Страница 62: ...paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Toner Saving list in the printer driver setti...

Страница 63: ...s print quality and can damage the printer s internal components Before printing on special paper check its surface carefully For details about special paper see page 31 Paper Precautions Image is dir...

Страница 64: ...Specifications Image position differs from the display The page layout settings are not configured correctly Check the page layout settings configured using the application For details about page lay...

Страница 65: ...d Dither patterns do not match PostScript 3 Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help Fine lines are fuzzy with inconsist...

Страница 66: ...s are locked For details about how to set the side fences see page 33 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Images are printed at a slant The paper is feeding in...

Страница 67: ...paper see page 26 Paper Size Specifications and page 29 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way...

Страница 68: ...or details about the proper way to store paper see page 31 Paper Precautions Edges of sheets are creased You are using non recommended paper Use recommended paper For details about recommended paper s...

Страница 69: ...g time to complete a print job Photographs and other data intensive pages take a long time for the printer to process so simply wait when printing such data If the Data In indicator is flashing data h...

Страница 70: ...optional devices see the printer driver Help Combined printing booklet printing or Auto Reduce Enlarge printing does not come out as expected The application or printer driver settings are not config...

Страница 71: ...nter driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then se...

Страница 72: ...Menu and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details abou...

Страница 73: ...d on the computer display Images are cut off or excess pages are printed If you are using paper smaller than the paper size selected in the application use the same size paper with that selected in th...

Страница 74: ...e data is being processed Wait until it resumes Attached options are not detected in the printer properties The computer and printer are not in bidirectional communication You must configure attached...

Страница 75: ...ize the tray upon recovery but the tray will not be selectable by Auto Tray Select To print from a paper tray that you opened and closed while the printer was in Energy Saver mode you must manually sp...

Страница 76: ...ke care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to trap or injure your fingers To prevent misfeeds do not leave any torn scraps of paper...

Страница 77: ...jammed paper carefully CZF055 3 Close the paper tray carefully CZF056 4 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 Removing...

Страница 78: ...er closing the cover check that the paper jam is cleared Paper Misfeed Message A2 The paper misfeed message A2 appears when a paper misfeed occurs in the bypass tray 1 Remove paper loaded in the bypas...

Страница 79: ...y After closing the cover check that the paper jam is cleared Paper Misfeed Message B The paper misfeed message B appears when a paper misfeed occurs in the internal paper feed path The inside of this...

Страница 80: ...ight side of the printer and then open the front cover with both hands carefully CZF005 2 Hold the print cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully C...

Страница 81: ...nnot see the jammed paper or remove it lift B and remove the jammed paper CZF060 CZF061 5 Hold the handle of the print cartridge and then insert it into the printer until it stops CZF052 Removing Jamm...

Страница 82: ...paper misfeed message B C appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the te...

Страница 83: ...cartridge s front handle to lift and pull it out CZF050 3 Pull out the jammed paper carefully CZF061 4 If you cannot see the jammed paper or remove it lift B and remove the jammed paper CZF060 Removin...

Страница 84: ...CZF061 5 If you cannot remove the jammed paper open the rear cover CZF062 6 Lift the lock levers of the fusing unit CZF063 3 Troubleshooting 82...

Страница 85: ...fusing unit out CZF064 8 Hold the tab and then remove the jammed paper CYN065 9 If the paper is not jammed in the fusing unit remove the jammed paper from inside of the printer CZF074 Removing Jammed...

Страница 86: ...CZF067 10 Push the fusing unit until it stops CZF068 11 Push the lock levers of the fusing unit down until they click CZF069 3 Troubleshooting 84...

Страница 87: ...F052 14 Close the front cover with both hands carefully CZF053 When closing the front cover push the upper side of the cover firmly After closing the cover check that the paper jam is cleared Paper Mi...

Страница 88: ...the same for all trays 1 Pull out the paper tray until it stops CZF910 2 Pull out the jammed paper carefully CZF912 3 Hold the tray with both hands slide it along the rails of the paper feed unit and...

Страница 89: ...er release button and then close it to reset the misfeed condition CZF005 CZF053 Paper Misfeed Message Z1 The paper misfeed message Z1 appears when a paper misfeed occurs inside the duplex unit 1 Open...

Страница 90: ...t the jammed paper carefully CZF074 3 If you can see the jammed paper in the output tray keep the rear cover opened and remove the paper CZF075 4 Pull out the jammed paper carefully CZF077 3 Troublesh...

Страница 91: ...Paper Misfeed Message Z2 The paper misfeed message Z2 appears when a paper misfeed occurs in the internal paper feed path of duplex printing 1 Pull out the paper tray carefully CZF109 2 Pull down Z2 C...

Страница 92: ...l out the jammed paper carefully CZF080 4 Return Z2 to its original position CZF081 5 Lift the front side of the tray and then slide it into the printer carefully until it stops CZF029 3 Troubleshooti...

Страница 93: ...6 Open the front cover by pushing the front cover release button and then close it to reset the misfeed condition CZF005 CZF053 Removing Jammed Paper 91...

Страница 94: ...per name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows The product names of Windows XP are as follows Microsoft Windows XP Prof...

Страница 95: ...d Microsoft Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product...

Страница 96: ...MEMO 94...

Страница 97: ...MEMO 95...

Страница 98: ...MEMO 96 EN GB EN US M171 8604A...

Страница 99: ...2014...

Страница 100: ...M171 8604A US EN GB EN...

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