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Error LED flashing red, lamp LED steady lights red

4. Troubleshooting

Содержание Deneb-PJ2 Y068

Страница 1: ...Deneb PJ2 Machine Codes Y068 Y069 Field Service Manual 20 January 2015...

Страница 2: ......

Страница 3: ...evention of Physical Injury 1 Before disassembling or assembling parts of the machine and peripherals make sure that the machine power cord is unplugged 2 The wall outlet should be near the machine an...

Страница 4: ...detailed information about recycling of this product please contact your local city office or your household waste disposal service Trademarks DLP is trademark or registered trademark of Texas Instrum...

Страница 5: ...ecifications 10 Compatible Mode 12 Computer compatibility for PC Video DVI HDMI 12 3D timing table Only support XGA WUXGA does not support 3D function 15 Computer compatibility for MAC 16 Lamp Informa...

Страница 6: ...ielding 47 Front Cover LED Board LED Cover Thermal Board IR Cover 48 Right Cover Lamp Cover Interlock switch 50 Left Cover Keypad Rubber Keypad Board Interrupt switch 51 Optical Engine 54 Color Wheel...

Страница 7: ...ineering Mode 93 Service Mode 93 How to enter the Service Mode 93 Service Mode settings 93 Engineering Mode 95 How to enter the Engineering Mode 95 Engineering Mode settings 95 Test Equipment and Cond...

Страница 8: ...ck PW392 PIC DDP4421 DDP4422 FW Version 113 LAN Firmware Update 114 Equipment Needed 114 Connect the Projector Check the LAN Setting 114 PC Network Setting 116 Proxy Setting 117 LAN FW Update Procedur...

Страница 9: ...1 Product Information Overview Main Unit 1 Lens ring 2 Zoom lens 3 IR receivers 4 LED indicators 5 Lamp door 7...

Страница 10: ...lock 8 Security bar 9 Power connector 10 Power switch 11 Connector panel 12 Inlet vent filter 13 Keypad panel Control Panel 1 Power key 2 Menu key 3 Enter key 4 Exit key 5 Lens key 6 Auto key 7 Focus...

Страница 11: ...nal select keys Connection Ports 1 Composite video input connector 2 HDMI connector 3 DVI D connector 4 BNC connector 5 Trigger out connector 6 LAN connector 7 Computer in connector 8 Monitor out conn...

Страница 12: ...orrection V 20 degree 6 Resolution Native resolution XGA 1024x768 WUXGA 1920x1200 Supported Resolution Up to WUXGA 60Hz Reduced Blanking UXGA 60Hz 7 Power consumption Normal Brightness mode 580W 10 11...

Страница 13: ...cal 6 300 XGA 5 500 WXGA Minimum 5 600 XGA 4 900 WXGA 12 Contrast ratio 1 Full on Full off Typical 1 200 1 XGA 1150 1 WXGA Minimum 900 1 XGA 1000 1 WXGA ANSI Typical 250 XGA 250 WXGA Minimum 150 XGA 1...

Страница 14: ...ANSI contrast is verified in bright display mode and normal brightness mode Contrast spec is based on standard lens type 2 Other lens contrast will be different 2 Uniformity is measured in bright disp...

Страница 15: ...480 43 3 85 O O SVGA 800 x 600 35 2 56 3 O O 56Hz SVGA 800 x 600 37 9 60 3 O O 60Hz SVGA 800 x 600 46 9 75 O O SVGA 800 x 600 48 1 72 2 O O 72Hz SVGA 800 x 600 53 7 85 1 O O 85Hz XGA 1024 x 768 48 4...

Страница 16: ...UXGA 1600 x1200 75 60 O O HD1080 1920 x 1080 24 O O HD1080 1920 x 1080 50 O O HD1080 1920 x 1080 60 O O WUXGA 1920 x 1200 60 O O Only support RB timing HDTV 1920 x 1080 33 8 30 O 1920 x 1080 28 1 25...

Страница 17: ...O O SOG 720 x 576p 50 O O SOG 720 x 480 31 5 60 O 720 x 480i 15 734 60 O O SOG 720 x 480p 31 5 60 O O SOG O expressed support this type of signal and expressed that does not support this type of sign...

Страница 18: ...lity Power Mac G5 compatibility Power Mac G4 compatibility Digital Analog Digital Analog Digital Analog Digital Analog 800x600 60 O O O O O 800x600 72 O O O O O O O 800x600 75 O O O O O O O 800x600 85...

Страница 19: ...200 60Hz only support RB reduced blanking O expressed support this type of signal and expressed that does not support this type of signal Lamp Information Description Type 465W arc 1 1 Lamp life Norma...

Страница 20: ...7 42 68 80 90 TBA F number 2 30 2 57 2 00 2 32 2 30 3 39 2 30 2 74 TBA Focus spec MTF 67 lp mm 47 lp mm 67 lp mm 67 lp mm TBA Zoom range ratio 1 28X 1 25X 1 9X 1 9X TBA Zoom focus adjustment Motorized...

Страница 21: ...olerance 4 Lens shift accuracy 0 5 pixel per step When the lens is shifted beyond the recommended range for operation the screen edges may become darker or the images may become out of focus Keystone...

Страница 22: ...ns Type 7 Replacement Lens Type 9 Flare 1 pixel core pixel XGA 3 2mm 100 screen 2 Green flare 2 5 pixels Observable from 1 5m 3 Blue Red flare 2 5 pixels Observable from 1 5m Unbalance 50cm 100 full r...

Страница 23: ...Diagram Diagram 21...

Страница 24: ...1 Product Information 22...

Страница 25: ...C to 40 C 41 F 104 F Power supply 100 240VAC 10 50 60Hz Auto ranging and power factor correction Machine Space Requirements Do not block projector in out air vents and keep 30 cm clearance around vent...

Страница 26: ...handling of this machine follow the contents with reference to Safety Information of the user manual Accessory Check No Description Q ty 1 Projector with lens cover 1 2 Power cord 1 3 VGA cable 1 4 Re...

Страница 27: ...ot use lens cap when projector is in operation Do not look into or point the laser pointer on your remote control into your or someone s eyes Laser pointer can cause permanent damage to eyesight Do no...

Страница 28: ...In areas susceptible to excessive dust and dirt Near any appliance generating a strong magnetic field In direct sunlight 2 Installation 26...

Страница 29: ...ith the following tools which will be necessary in order to update the firmware and to perform adjustments that are necessary after replacing the optical engine page 54 Optical Engine or main board pa...

Страница 30: ...Equipment Needed 1 Screw bit 105 2 Screw bit 107 3 Screw bit 107 4 Hex sleeves 5 mm 5 Tweezers 6 Utility knife 7 Projector 3 Replacement and Adjustment 28...

Страница 31: ...10 TC blower 11 System fan 12 Thermal board 13 LED board 14 LED cover 15 IR F sensor 16 IR F cover 17 Right cover 18 Lamp cover 19 Interlock switch 20 Left cover 21 Vent cover 22 Filter vent cover 23...

Страница 32: ...st 36 Harness Main board to Ballast 37 Harness Lamp to Ballast 38 PSU 39 Harness I O board to PSU 40 Harness Thermal switch to PSU 41 Harness Ballast to PSU 42 DMD fan 43 Bottom cover 44 Bottom shield...

Страница 33: ...static chains When removing or disassembling the optical engine please note that specific environmental conditions clean room are required Lens Ring Cover Projector Lens 1 Rotate the lens ring cover A...

Страница 34: ...hold the projector lens B rotate it carefully Then remove the projector lens carefully Be careful not to dirty the glass of the projector lens Be careful not to touch the motor A B of the projector l...

Страница 35: ...Lamp Unit 1 Loosen the 2 screws on the lamp cover A 2 Remove the 3 screws and then take out the lamp unit A Part Replacement 33...

Страница 36: ...Top Cover IR T Sensor 1 Remove the 1 screw on the front cover 2 Remove the 5 screws on the top cover 3 Pull to remove the top cover A 3 Replacement and Adjustment 34...

Страница 37: ...to remove the top shielding A 5 Remove the 2 screws and unplug the 1 connector for the IR T sensor A Rear Cover 1 Remove the 9 screws red circle and 8 hex screws yellow circle to remove the rear cover...

Страница 38: ...Main Board I O Board LAN Board 1 Remove the shield of terminal A 3 Replacement and Adjustment 36...

Страница 39: ...2 Remove the 8 screws and 18 connectors on the front and the 2 connectors on the back to remove the main board modules Part Replacement 37...

Страница 40: ...3 Remove the 2 screws to separate the main board A and the I O board B Do not remove the 4 screws circled in the picture below 3 Replacement and Adjustment 38...

Страница 41: ...4 Remove the 1 screw to remove the LAN board A 5 Remove the 3 hex screws Part Replacement 39...

Страница 42: ...e tube 3 pin Top blower B TC blower C and bottom blower D each have a three pin connector of the same color Be sure to identify the harness of each unit before connecting its connector to the board C...

Страница 43: ...llow black brown orange wire white connector and black wire tube 4 pin The harness is wired on the left of the lens unit L SENSOR H Yellow black red white Wire white connector and white wire tube 5 pi...

Страница 44: ...black wire tube 4 pin Q FILTER SENSOR Red black wire white connector 2 pin R IR F Red black yellow wire green connector 3 pin S IR T Red black yellow wire green connector 3 pin Blower Module Top blow...

Страница 45: ...2 Remove the 2 screws to remove the top blower duct A TC blower 1 Remove the top blower page 42 Top blower and duct 2 Remove the 4 screws to remove the TC blower module Part Replacement 43...

Страница 46: ...3 Remove the 3 screws to separate TC blower A and bracket B TC blower does not have the sponge A Bottom blower 1 Remove the TC blower page 43 TC blower 3 Replacement and Adjustment 44...

Страница 47: ...2 Remove the 3 screws to remove the bottom blower A System Fan 1 Remove the 2 screws to remove the outlet vent A Part Replacement 45...

Страница 48: ...2 Remove the 3 screws to remove the system fan module A 3 Remove the 4 screws to separate the bracket A and fan B 3 Replacement and Adjustment 46...

Страница 49: ...Main Board Shielding and Front Shielding 1 Remove the 4 screws to remove the main board shielding A 2 Remove the 2 screws to remove the front shielding A Part Replacement 47...

Страница 50: ...When removing the front shield take off the inner clip Front Cover LED Board LED Cover Thermal Board IR Cover 1 Remove the 7 screws 3 Replacement and Adjustment 48...

Страница 51: ...2 Unplug the 1 connector to remove the front cover A 3 Remove the 5 screws to disassemble Thermal board A LED board B LED cover C IR F sensor D IR F cover E Part Replacement 49...

Страница 52: ...Right Cover Lamp Cover Interlock switch 1 Remove the 4 screws to remove the right cover A 2 Remove the 2 screws to remove the interlock switch A 3 Replacement and Adjustment 50...

Страница 53: ...3 Remove the 2 screws to remove the lamp cover A Left Cover Keypad Rubber Keypad Board Interrupt switch 1 Remove the 6 screws to remove the left cover A Part Replacement 51...

Страница 54: ...ove the 7 screws and unplug the 2 connectors to remove the keypad board A keypad rubber B and interrupt switch module C 3 Separate the switch holder A and interrupt switch B 3 Replacement and Adjustme...

Страница 55: ...4 Remove the 4 screws to remove the vent cover and filter vent cover A 5 Separate the filter vent cover A and vent cover B Part Replacement 53...

Страница 56: ...Optical Engine 1 Remove the 12 screws 3 Replacement and Adjustment 54...

Страница 57: ...lug the thermal switch connector and then remove the optical engine A Color Wheel Photo Sensor Board 1 Remove the optical engine page 54 Optical Engine 2 Remove the 2 screws to remove the color wheel...

Страница 58: ...3 Remove the 1 screw to remove the photo sensor board A DA module 1 Remove the optical engine page 54 Optical Engine 2 Remove the 2 screws to remove the DA module A 3 Replacement and Adjustment 56...

Страница 59: ...DC Motor Horizontal Vertical Sensor 1 Remove the optical engine page 54 Optical Engine 2 Remove the 8 screws to remove the DC motors A horizontal sensor B and vertical sensor C Part Replacement 57...

Страница 60: ...Thermal Switch 1 Remove the optical engine page 54 Optical Engine 2 Remove the 1 screw to remove the thermal switch A 3 Replacement and Adjustment 58...

Страница 61: ...Ballast 1 Remove the 4 screws and unplug the 1 connector to remove the ballast module A 2 Separate the ballast from the ballast shielding hook 4 Part Replacement 59...

Страница 62: ...3 Unplug the 2 connectors PSU 1 Remove the 4 screws and unplug the 5 connectors to remove the PSU A 3 Replacement and Adjustment 60...

Страница 63: ...move the 4 screws to remove the DMD fan module A 2 Separate the DMD fan A and fan bracket B Bottom Cover Bottom Shielding AC inlet Adjustable Foot 1 Remove the 1 screw to remove the AC inlet A Part Re...

Страница 64: ...2 Remove the 3 screws to remove the blower duct A 3 Remove the 18 screws to separate the bottom shielding A and bottom cover B 3 Replacement and Adjustment 62...

Страница 65: ...4 Remove the 3 adjustable feet A and nuts B from the bottom cover C Part Replacement 63...

Страница 66: ...ware update System firmware update v v Chapter 6 page 109 Firmware Update Color wheel index v v Chapter 5 page 104 Color Wheel Index OSD reset v v Chapter 5 page 106 OSD Reset DA calibration v v Chapt...

Страница 67: ...0 Fan Calibration Focus adjustment v Chapter 3 page 67 Focus Adjustment Rod adjustment v v Chapter 3 page 66 Rod Adjustment This action is not always required Perform it only if the situation demands...

Страница 68: ...onment The distance between the engine and the screen must be 2 0 M This process should be done in a dark environment under 2 lux Procedure 1 Display a white pattern 2 Adjust the screws to readjust th...

Страница 69: ...changed Environment Test equipment Video generator Test signal Analog 1024x768 60Hz Test distance 2 5m Test pattern Full screen A Procedure Adjust the three plastic studs red circles at the same time...

Страница 70: ...ic stud A in the clockwise direction If the color at the lower left rim of the image is greenish adjust the plastic stud B in the clockwise direction If the color at the lower right rim of the image i...

Страница 71: ...4 Troubleshooting Equipment Needed Projector PC Personal Computer DVD Player Screw drivers VGA cable power cord component cable audio cable HDMI cable Voltage test meter 69...

Страница 72: ...meanings Message Power LED Lamp LED Temp LED Error LED Filter LED Red Blue Red Red Red Red Standby state LAN off Flashing 1sec on 5sec off Standby state LAN on Flashing 1sec on 1sec off Power on lamp...

Страница 73: ...c on 0 5sec off Flashing 0 5sec on 0 5sec off Error Filter switch Flashing 0 5sec on 0 5sec off Flashing 0 5sec on 0 5sec off Error Filter Cleaning Flashing 1sec on 1sec off Firmware Download Steady l...

Страница 74: ...Main Procedures 4 Troubleshooting 72...

Страница 75: ...A No Power Troubleshooting B Power Troubleshooting Make sure all connectors are connected properly Check LED indicator Main Procedures 73...

Страница 76: ...Error LED flashing red temp LED steady lights red 4 Troubleshooting 74...

Страница 77: ...Error LED flashing red temp LED flashing red Main Procedures 75...

Страница 78: ...Error LED flashing red lamp LED steady lights red 4 Troubleshooting 76...

Страница 79: ...Error LED flashing red filter LED flashing red Main Procedures 77...

Страница 80: ...C Image Performance Troubleshooting 1 1 Is the RICOH logo displayed on the screen 4 Troubleshooting 78...

Страница 81: ...1 2 Is the PC image displayed on the screen Main Procedures 79...

Страница 82: ...1 3 Is video image displayed on the screen 4 Troubleshooting 80...

Страница 83: ...1 4 Is focus ok Main Procedures 81...

Страница 84: ...1 5 Is color ok 4 Troubleshooting 82...

Страница 85: ...1 6 Have line bar Main Procedures 83...

Страница 86: ...1 7 Is there noise on the image 4 Troubleshooting 84...

Страница 87: ...1 8 Is uniformity ok Main Procedures 85...

Страница 88: ...D Remote Control Troubleshooting 4 Troubleshooting 86...

Страница 89: ...Main Procedures 87...

Страница 90: ...E Network Troubleshooting 1 1 Is the LAN connector LED in normal status 4 Troubleshooting 88...

Страница 91: ...1 2 Are the network settings of the unit right Main Procedures 89...

Страница 92: ...he power cord 2 Connect the projector and the PC with the RS232 cable 3 Start the prepared terminal software 4 Select the COM port and set up the COM port properties Bits per second 9600 Data bits 8 P...

Страница 93: ...ommand Explanation Item Error Log Explanation Related parts 1 INFO0 StandbyState NA 2 INFO1 Warmup NA 3 INFO2 Cooling NA 4 INFO4 LampError LampStrikeFail_Lamp LAMP LAMP DRIVER CW PHOTO SENSOR MB 5 INF...

Страница 94: ...Item Error Log Explanation Related parts 11 x 4 I2CFail THERMAL SENSOR MB 4 Troubleshooting 92...

Страница 95: ...Left 2 Right 3 and Menu 4 keys sequentially You can use the remote controller to enter the service mode in the same way To exit from the service mode or return to the previous menu press the Exit key...

Страница 96: ...e Serial Number Lens Calibration Use this to calibrate the lens of the projector page 99 Lens Calibration Temperature Display only Times of Power On Off Shows the number of times that power was turned...

Страница 97: ...he engineering mode or return to the previous menu press the Exit key Engineering Mode settings Here is a summary of common terms Term What It Means DFU Denotes Design Factory Use Do not change this v...

Страница 98: ...of the projector page 99 Lens Calibration Temperature Display only Wave Form IDs Shows the wave form IDs of the projector Wave Form ID DFU Security Code Display only Color Wheel Use this to adjust th...

Страница 99: ...Voltage Shows the lamp voltage value of the projector Mode Adjust DFU DA Calibration Use this to calibrate the DA of the projector page 99 DA Calibration Custom Pattern DFU Rotation Mode DFU Service...

Страница 100: ...o and HDMI HDTV source 480P 720P 1080i 1080P You can also use a computer with an HDMI port Recommended Test Condition Ambient brightness Dark room less than 2 lux Product must be warmed up for 3 minut...

Страница 101: ...on to execute lens calibration Inspection item Check if the lens shift module is moving smoothly Criteria If the lens shift module does not move smoothly or sounds noisy check whether the motor is wor...

Страница 102: ...r the calibration will be fail 1 Put the projector on a horizontal surface 2 Insert the power cord and then turn the power switch 3 Hold down the Up key and Press the Power key 4 Release the Up key af...

Страница 103: ...he Factory Blower The three numbers RPM values for Factory Blower must be within the following ranges 2482 3698 2382 3572 1458 2164 If the RPM does not meet the above ranges replace the blower Calibra...

Страница 104: ...ring Mode 2 Select Display Hour and then press the Enter key 3 Select Lamp Hour Reset then press the Enter key 4 Select Yes to reset lamp hour Re write Lamp Hours After replacing the main board you mu...

Страница 105: ...play Hour and then press the Enter key 3 Select Lamp Hours Normal then use the Left or Right keys to re write the Lamp Hours 4 Select Lamp Hours Eco then use the Left or Right keys to re write the Lam...

Страница 106: ...Wheel Index should be done 1 Get into Engineering Mode page 95 How to enter the Engineering Mode 2 Select Color Wheel and then press the Enter key 3 Select CW Index then use the Left or Right keys to...

Страница 107: ...ing OSD Horizontal and Vertical Size controls Display Data Channel The purpose of the DDC test is to verify the DDC DDC1 DDC2B operation of the projector and to verify Plug Play function Acoustics Hig...

Страница 108: ...nge again and restore the OSD default setting The following actions will allow you to erase all end users settings and restore the default setting 1 Press the Menu key to enter the OSD menu 2 Select O...

Страница 109: ...8 0 100 5 Check the communication result If communication succeeds The message Reply from xxx xxx xxx xxx bytes xxx time xxms TTL xxx appears The xxx fields vary according to the operating environment...

Страница 110: ...5 Test Inspection 108...

Страница 111: ...te PIC PW392 DDP4421 DDP4422 FW Update Equipment Needed Software FW update file Hardware 1 Projector 2 Power cord 3 Female to female RS232 cable 4 PC Firmware Update Procedure Connection 1 Plug in the...

Страница 112: ...he Power Switch B and let the projector get into standby mode Download software and update 1 Download the latest FW program file from the website unzip the file and save it on your desktop then double...

Страница 113: ...hich you are using see the red square below for an example 4 Click PIC24FJ32GA002 to update the PIC firmware The PIC firmware will run automatically 5 Download OK will appear Click OK PIC PW392 DDP442...

Страница 114: ...automatically 7 Flash Completed will appear Click OK After updating the PW392 firmware the projector power will turn on automatically Please ignore it and continue to update the DDP4421 DDP4422 firmw...

Страница 115: ...PIC DDP4421 DDP4422 FW Version 1 Restart the projector 2 Get into Service Mode page 93 How to enter the Service Mode 3 Check the PW392 PIC DDP4421 DDP4422 FW version FW PIC ver shows on the left the P...

Страница 116: ...ardware 1 Projector 2 Power cord 3 LAN cable 4 PC Connect the Projector Check the LAN Setting 1 Plug the power cord A into the projector 2 Plug the LAN cable B into the projector 3 Turn on the project...

Страница 117: ...key to select Setting A 5 Select Network B and then press the Enter key 6 Make sure that DHCP is Off 7 Write down the IP address and subnet mask 192 168 0 100 and 255 255 255 0 in this example LAN Fir...

Страница 118: ...PC Network Setting 1 Double click Local area connection then choose Properties 2 Select Internet protocol TCP IP and then click Properties 6 Firmware Update 116...

Страница 119: ...must be the same as the projector The HOST ID or IP address 192 168 0 XXX of the PC must be different from the projector IP address written down earlier 4 Click OK 5 Click Close to quit the setting s...

Страница 120: ...ons and then click LAN Settings 3 Cancel selection of the proxy server as shown below and then click OK LAN FW Update Procedure 1 Execute Internet Explorer and visit http 192 168 0 100 tgi fu tgi 6 Fi...

Страница 121: ...2 Click Continue The Firmware Update image will appear on the screen 3 Click Browse 4 Select the LAN FW file bin which you saved and then click Open LAN Firmware Update 119...

Страница 122: ...5 Click Update to start updating The screen appears like this during the firmware update procedure The following appears when the firmware update procedure is complete 6 Firmware Update 120...

Страница 123: ...Check LAN FW Version 1 Restart the projector 2 Get into Service Mode page 93 How to enter the Service Mode 3 Check the LAN FW version LAN Firmware Update 121...

Страница 124: ...umber Equipment Needed Software Re write Serial Number tool Hardware 1 Projector 2 Power cord 3 Female to female RS232 cable 4 PC Laptop Re write Serial Number Connection 1 Plug in the power cord 6 Fi...

Страница 125: ...y to turn on the projector Re write serial number 1 Download the re write Serial Number tool XXXX Tester for re write SN exe from website then double click the file 2 Execute HPBU_Common Tester Ensure...

Страница 126: ...007 and then Click RUN to re write the Serial Number The Pass and Normal Mode messages will be shown in the window Check Serial Number SN 1 Restart the projector 2 Get into Service Mode page 93 How to...

Страница 127: ...3 Check the serial number Re write Serial Number 125...

Страница 128: ...MEMO 126...

Страница 129: ...MEMO 127...

Страница 130: ...MEMO 128 EN...

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