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Troubleshooting

Printer Does Not Print

Possible Cause

Solutions

Is the power on ?

Confirm that the cable is securely plugged into the power outlet
and the printer.

Turn on the power.

Does the

On Line

indicator

stay on ?

If not, press

{

On Line

}

key to light it.

Does the

Error

indicator

stay red ?

If so, check the error message on the display and take the required
action.

Is paper loaded ?

Load paper into the paper tray or onto the bypass tray.

See

p.16 “Loading Paper”

Can you print a configura-
tion page ?

If you cannot print a configuration page, it probably indicates a
printer malfunction. Contact your sales or service representative.

See “Test Printing”, Setup Guide.

Is the interface cable con-
nected securely to the
printer and the computer ?

Connect the interface cable securely. If it has a fastener, fasten it
securely as well.

Are you using the correct
interface cable ?

The type of interface cable you should use depends on the com-
puter you use. Be sure to use the correct one.

If the cable is damaged or worn, replace it with a new one.

Is the

Data In

indicator

blinking or lit after starting
the print job ?

If not blinking or lit, the data is not being sent to the printer.

❖

If the printer is connected to the computer using the in-
terface cable

Check the port connection setting is correct. For details about
checking the port connection, see

p.86 “Checking the port con-

nection”

❖

Network Connection

Contact your network administrator.

How is the signal strength
when using the wireless
LAN ?

❖

Ad hoc Mode or 802.11 Ad hoc Mode

Either move to a location where the signal is good, or remove
obstructions.

❖

Infrastructure Mode

Check the signal status from the “Maintenance” menu on the
control panel. If the signal is poor, either move to a location
where it is good, or remove obstructions.

Содержание AP410

Страница 1: ...r and Other Media 10 Paper not supported by this printer 12 Print Area 13 Loading Paper 16 Loading Paper in Tray 1 and the optional paper feed unit 16 Loading Paper in the Bypass Tray 26 Loading Envelopes 33 Switching between Paper Trays 39 Replacing Consumables and Maintenance Kit Replacing the Toner Cartridge 40 Replacing the Maintenance Kit 45 Before Replacing 45 Replacing the Friction Pad 46 R...

Страница 2: ...Panel 75 Printer Does Not Print 85 Checking the port connection 86 Other Printing Problems 89 Additional Troubleshooting 93 Removing Misfed Paper Removing Misfed Paper 95 When Remove Misfeed Paper Tray Appears 96 When Remove Misfeed Internal Path Appears 98 When Remove Misfeed Paper Exit Cover Appears 101 When Remove Misfeed Duplex Unit Appears 110 Appendix Moving and Transporting the Printer 114 ...

Страница 3: ...dows operating systems are as follows Microsoft Windows 95 operating system Microsoft Windows 98 operating system Microsoft Windows Millennium Edition Windows Me The product names of Windows 2000 are as follows Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Server Microsoft Windows 2000 Professional The product names of Windows XP are as follows Microsoft Windows XP Professional Mic...

Страница 4: ... this sym bol Be sure to read the instructions all of which are described in the Safety In formation section The statements above are notes for your safety If this instruction is not followed paper might be misfed originals might be dam aged or data might be lost Be sure to read this This symbol indicates information or preparations required prior to operating This symbol indicates precautions for...

Страница 5: ...tion The direction is determined for each pa per size Input Paper Sizes Metric version In this manual On the display Paper feed direction K Feed direction A4 297 x 210 8 1 2 x 11 Short edge feed direction L Feed direction A5 210 x 148 8 1 2 x 5 1 2 Long edge feed direction Feed direction Size mm Bypass Tray Paper Tray Tray1 Paper Feed Unit Tray2 3 Envelope Feeder Unit A4 K 210 297 B5 JIS K 182 257...

Страница 6: ...ould be set as a custom size using the con trol panel The supported size may differ depending on the printer language you use Set as a custom size setting using the control panel The following sizes are supported Tray 1 approximately 139 7 216 mm in width and 139 7 356 mm in length Bypass Tray approximately 90 216 mm in width and 139 7 432 mm in length Folio 81 4 13 K 210 330 Foolscap F4 81 2 13 K...

Страница 7: ...ay Tray1 Paper Feed Unit Tray2 3 Envelope Feeder Unit Legal LG K 81 2 14 Letter LT K 81 2 11 51 2 81 2 K 51 2 81 2 L 81 2 51 2 Executive Exec K 71 4 101 2 A4 K 8 26 5 83 B5 JIS K 7 17 10 12 A5 K 5 83 8 26 L 8 26 5 83 A6 K 4 13 5 63 Folio K 81 4 13 Foolscap F4 K 81 2 13 F GL K 8 13 Com 10 Env K 41 8 91 2 C5 Env K 6 38 9 02 C6 Env K 4 49 6 38 DL Env K 4 33 8 66 Monarch Env K 37 8 71 2 Custom Size 16...

Страница 8: ...ontrol panel The following sizes are supported Tray 1 approximately 5 5 8 5 inches in width and 5 5 14 02 inches in length Bypass Tray approximately 3 54 8 5 inches in width and 5 5 17 01 inches in length Paper Feed Unit Tray 2 3 approximately 5 5 8 5 inches in width and 6 3 14 02 inches in length The size is not supported Paper weight and number of sheets to be set Check that the top of the stack...

Страница 9: ...6 Env 114 162 K DL Env 110 220 K Monarch Env 98 4 190 5 K Custom Size supported by approximately 182 297 mm in width and ap proximately 148 432 mm in length Inch version A5K A6K 51 2 81 2K Executive 71 4 101 2 K Com 10 Env 41 8 91 2 K C5 Env 6 38 9 02 K C6 Env 4 49 6 38 K DL Env 4 33 8 66 K Monarch Env 37 8 71 2 K Custom Size supported by approximately 7 18 11 68 inches in width and approximately ...

Страница 10: ...or more information about recommended paper contact your sales or service representative Do not use paper that has already been printed onto by other printers Storing Paper Paper should always be stored properly Improperly stored paper might result in poor print quality paper misfeeds or printer damage Recommendations are as follows Avoid storing paper in humid areas Avoid exposing paper to direct...

Страница 11: ... control panel The paper type selected using the printer driver overrides that selected using the control panel Printer driver setup Click Thick in the Type list Enabled paper feeding tray Bypass Tray Number of sheets that can be set Make sure paper is not stacked higher than the paper guides in side the bypass tray Both side printing Not possible Additional cautions Print speed is slightly slower...

Страница 12: ...l Printer driver setup Click Thick in the Type list Enabled paper feeding tray Any input tray can be used Make sure paper is not stacked higher than the upper limit mark T inside the tray Make sure paper is not stacked higher than the paper guides inside the bypass tray Both sided printing Not possible Additional cautions Check the print side is facing up Check there is no air in the envelopes bef...

Страница 13: ...s or embossing Adhesive label paper on which glue or base paper is exposed Paper with clips or staples Envelopes in the following conditions damp excessively curled or twisted stuck together damaged in any way with stamps attached with windows holes perforations cutouts or embossing with metal clasps string ties or metal folding bars designed to be interlocked with nicked edges or bent corners wit...

Страница 14: ...rection C Approx 4 2 mm 0 18 inches D Approx 4 2 mm 0 18 inches The print area may vary depending on the paper size printer language and printer driver settings Envelope A Print area B Feed direction C Approx 4 2 mm 0 18 inches D Approx 4 2 mm 0 18 inches ...

Страница 15: ...Paper and Other Media 15 The print area may vary depending on the paper size printer language and printer driver settings ...

Страница 16: ...t stacked above the limit mark inside the tray Misfeeds might occur Do not put different types of paper in a single paper tray Up to 500 sheets of paper can be loaded in the paper feed unit This means a maximum of 1 600 sheets can be simultaneously loaded when two addition al paper feed units are installed A Lift the paper tray slightly and then pull it out until it stops B Lift the front side of ...

Страница 17: ... guide D Lift the front of the tray and then slide it carefully into the printer until it stops Do not slide the paper tray in with force If you do the front and side guides might move For more information about type size and feed direction of paper that can be loaded in the tray see p 5 Paper and Other Media Supported by This Printer When you change the paper size see p 18 Changing the paper size...

Страница 18: ...t out until it stops Adjust the paper size dial to match the size and feed direction of paper in the paper tray If you want to use the paper size and feed direction that are not indicated on the paper size dial set the dial to p In this case you should set the paper size using the control panel B Lift the front side of the tray and then pull it out of the printer C If you load paper larger than A4...

Страница 19: ...tches inwards to unlock the tray E Slide the tray until it stops F Return the catches to their original positions Confirm that the catches return to their original positions securely If they are not locked securely paper misfeeds might occur ...

Страница 20: ...e paper size you want to load To avoid damage pinch the paper guides when moving them H Load paper into the tray with the print side down Confirm that the top of the stack is not higher than the limit mark inside the tray Confirm that paper fits under the rear guide ...

Страница 21: ... in the illustration J Lift the front side of the tray and then place it into the printer Carefully slide it into the printer until it stops Do not slide the paper tray in with force If you do the front and side guides might move Installing the Paper Wedge If you use long size paper regularly such as Legal attach the paper wedge to the main unit s paper output tray ...

Страница 22: ...e of the main unit s paper output tray If you load a paper size that is not selected automatically To load paper whose size cannot be selected automatically set the paper size on the control panel Follow the procedure described below to set the paper size A Press the Menu key The Menu screen appears on the display ...

Страница 23: ...ars This completes the setting change Specifying custom size paper for Tray 1 and the optional paper feed unit When printing on custom size paper specify the paper size using the control panel or printer driver The custom size paper selected using the printer driver overrides that select ed using the control panel Do not make settings using the control panel if you have already made settings using...

Страница 24: ... then press the Enter key The paper selection menu appears C Press the U or T key to display Tray Paper Size and then press the Enter key The paper tray selection menu appears D Press the U or T key to display the target paper tray and then press the Enter key The paper size selection menu appears E Press the U or T key to display Custom Size and then press the Enter key F Press the U or T key to ...

Страница 25: ...ars Specifying a paper type for Tray 1 and the optional paper feed unit Improve printer performance by selecting the optimum paper type for the tray You can select from the following paper types Plain Paper Recycled Paper Special Paper Color Paper Letterhead Pre printed A Press the Menu key The Menu screen appears on the display B Press the U or T key to display Paper Input and then press the Ente...

Страница 26: ...r T key to display the target paper tray and then press the Enter key After about two seconds the display returns to the menu F Press the On Line key The initial screen appears The following message appears on the display The following paper types cannot be printed on both sides Special Paper Color Paper Preprinted Loading Paper in the Bypass Tray Opening and Closing the Bypass Tray Open the Bypas...

Страница 27: ...n the center of the Bypass Tray Specifying standard size paper for the Bypass Tray Shuffle the paper before loading the stack onto the tray so multiple sheets are not fed in together Set the size and direction of the loaded paper on the control panel or with the printer driver Make sure the settings do not conflict Otherwise the paper may jam or the print quality may be affected ...

Страница 28: ...Adjust the side guides to the paper width Confirm that paper fits under the side guides Sheets of A4K or 81 2 11K length or longer must be loaded one at a time Support the paper by hand so it feeds in properly Additionally since paper feeding and image quality may differ depending on paper thickness and width check print results in advance using paper you intend to print on ...

Страница 29: ...r key The paper size selection menu appears F Press the U or T key to display the size and orientation of the paper in the bypass tray After about two seconds the display returns to the menu G Press the On Line key The initial screen appears To load thick paper OHP transparencies or envelopes make settings for thick paper or OHP transparencies using the control panel and printer driv er The number...

Страница 30: ...e effect are not the settings made on the control panel but the settings made in the printer driver There is no need to change the settings on the control panel However when using a printer driver other than RPCS you will need to change the settings on the control panel Applications that do not allow a custom paper size to be set cannot print on custom sized paper Prints may blur if you use paper ...

Страница 31: ...al screen appears For details about the printer driver see the printer driver Help Specifying a paper type for the Bypass Tray By selecting the paper type you want to load the printer performs better You can select from the following paper types Plain Paper Recycled Paper Special Paper Color Paper Letterhead Pre printed Transparency Thick Paper When you load Thick Paper or transparencies in the By...

Страница 32: ...n menu appears D Press the U or T key to display Bypass Tray and then press the Enter key The paper type selection menu appears E Press the U or T key to display the type of paper you have loaded and then press the Enter key After about two seconds the display returns to the menu F Press the On Line key The initial screen appears The following paper types cannot be printed on both sides Special Pa...

Страница 33: ...Attaching Envelope Feeder Type 400 Setup Guide Loading envelopes onto the Bypass Tray With the bypass tray you can load up to 10 envelopes at the same time For more information about envelopes see p 12 Envelopes To open and close the bypass tray see p 26 Opening and Closing the By pass Tray A Load envelopes until they stop with the print side up and the sides of the flaps on the left as shown belo...

Страница 34: ...pears E Check Bypass Size appears and then press the Enter key The paper size selection menu appears F Press the U or T key to select the envelope type you want to use For information about types of envelopes you can select see p 5 Paper and Other Media Supported by This Printer G Press the Enter key to apply the settings Wait for a while After about two seconds the display returns to the menu H P...

Страница 35: ...pes The following explanation uses the example of installing the envelope feeder unit in Tray 2 A Slide the optional paper feed unit Tray 2 out until it stops Then lift it slightly and then slide it out Keep the paper tray with paper in a cool and dry place B Prepare the envelope feeder Unit C Pinch the side guides and then slide them outward until they stop Pinch the rear guide and then slide it ...

Страница 36: ... and the flap on the left as shown in the illustration Confirm that the envelope flaps are securely folded down and that there is no air inside the envelopes Confirm that the top of the stack is not higher than the limit mark on the side guides Confirm that the envelopes fit under the side guides Do not push the stack of envelopes with too much force ...

Страница 37: ...dge of the enve lope stack G Pinch the rear guide and then slide it along the edge of the envelope stack H Lift the front of the tray and then slide it carefully into the printer until it stops Do not slide the paper tray in with force If you do the front and side guides might move ...

Страница 38: ...Press the U or T key to display the target paper tray and then press the Enter key The paper size selection menu appears M Press the U or T key to select the envelope type you want to use For more information about types of envelopes you can select see p 5 Pa per and Other Media Supported by This Printer N Press the Enter key to apply the settings Wait for a while After about two seconds the displ...

Страница 39: ... Tray Priority in the Paper Input menu A Press the Menu key The Menu screen appears on the display B Press the U or T key to display Paper Input and then press the Enter key The paper selection menu appears C Press the U or T key to display Tray Priority and then press the Enter key The paper tray selection menu appears D Press the U or T key to select the tray type you want to use and then press ...

Страница 40: ... in a place with an open flame The toner might ignite and cause burns or a fire Keep toner used or unused and the toner cartridge out of reach of chil dren If toner or used toner is inhaled gargle with plenty of water and move into a fresh air environment Consult a doctor if necessary If your skin comes into contact with toner or used toner wash the affected area thoroughly with soap and water If ...

Страница 41: ...um ber of pages printed at a time paper type and size and environmental condi tions such as temperature and humidity Toner quality degrades over time You may have to replace the toner cartridge prematurely We recommend you prepare a new toner cartridge beforehand A Open the front cover by pushing the front cover release button B Be sure to put the toner cartridge on a stable flat surface Do not pu...

Страница 42: ...e holding the cartridge with one hand as shown in the illustration Be sure to remove the tape completely before installing the new toner car tridge otherwise the printer might be damaged Keep the toner cartridge horizontal when pulling out the toner seal Pulling out the toner seal with the cartridge upright or tilted can cause printer fail ure Be careful not to get toner dust on your hands or clot...

Страница 43: ...ops G Push down the toner cartridge to settle it in appropriate position H Close the front cover by pressing the left and right side indentations Do not close the front cover with force If you cannot close the cover easily pull out the toner cartridge from the printer and insert it again After that close the front cover again ...

Страница 44: ...intenance Kit 44 Please cooperate with the Toner cartridge Recycling Program whereby are collected used toner cartridges For details consult with the store where the printer was purchased or with a sales or service representative ...

Страница 45: ... following items Friction Pad 3 See p 46 Replacing the Friction Pad Transfer Roller with gloves See p 48 Replacing the Transfer Roller Paper Feed Roller 3 See p 51 Replacing the Paper Feed Roller Fusing Unit See p 54 Replacing the Fusing Unit Do not risk electric shock by handling the power cord or plug with wet hands The inside of this printer becomes very hot Do not touch parts labelled v indica...

Страница 46: ... the tray s friction pad Tray 1 and the other are for the paper feed unit s Tray 2 3 The following procedure shows how to replacing friction pad of the paper tray Tray1 A Pull out the paper tray until it stops B Lift the front side of the tray and then pull it out of the printer C Remove paper from the paper tray Place the tray upside down on a flat surface ...

Страница 47: ...er the friction pad while releasing the catches The friction pad spring may come off Be careful not to lose the friction pad spring The catches that lock the friction pad are located at the very back E Return the paper tray to its original position and then remove the fric tion pad from the tray The friction pad spring may come off Be careful not to lose the friction pad spring F Insert the new fr...

Страница 48: ...ntil it clicks After pushing in the friction pad try pushing it several times to check it is prop erly installed If it jumps back into position due to the force of the spring it is properly installed G Push the friction pad until it locks securely H If your printer is equipped with the optional paper feed unit s follow the same procedure when replacing the friction pad Replacing the Transfer Rolle...

Страница 49: ... to place the used cartridge on the level place C To avoid making your hands dirty with toner from the transfer roller wear the gloves included in the Maintenance Kit D Hold the lock levers parts and pull them E Hold the green parts of the roller on both sides and remove the roller from the printer as shown in the illustration ...

Страница 50: ...et or the printer might be damaged Insert the metallic part of the roller on the socket If you insert the sponge part of the roller the roller might be damaged G Push down the green parts of both sides of the printer until it clicks as shown in the illustration When the transfer roller is set the transfer roller cover will return to its orig inal position automatically H Take the gloves off ...

Страница 51: ...stops J Lower the toner cartridge when it touches the back K Close the front cover by pressing the left and right side indentations Replacing the Paper Feed Roller Replace all feed rollers including the printer and the optional paper feed unit s The following procedure shows how to replace the printer s paper feed rollers ...

Страница 52: ... will result in toner leakage Do not put the printer on an unstable or sloped surface If the printer is equipped with the optional paper feed unit do not move the printer and the unit together because they are not securely attached C Slide the green lock lever to the left and then remove the paper feed roller When lifting the machine use the inset grips on both sides Otherwise the printer could br...

Страница 53: ...hly E If the printer is equipped with the optional paper feed unit s follow the same procedure when replacing the paper feed roller If you installed two paper feed units also replace both paper feed rollers F Place paper in the paper trays and additional removed paper trays Lift the front of the tray and then slide it carefully into the printer until it stops G Reinstall the optional duplex unit i...

Страница 54: ... the printer s rear cover finger hole upper center and pull it open B Remove the rear cover in a horizontal direction The fusing unit becomes very hot When installing a new fusing unit turn off the printer and wait at least an hour before replacing the old fusing unit Not allowing the unit to cool may result in burns ...

Страница 55: ...Replacing Consumables and Maintenance Kit 55 C Lift the lock levers of the fusing unit as shown in the illustration D Pull the fusing unit out E Pull out the pins on both sides of the new fusing unit ...

Страница 56: ...aintenance Kit 56 F Replace the new fusing unit into the printer G Push the lock levers of the fusing unit down until it clicks H Insert the rear cover to the inside grooves on both sides of the printer in a horizontal direction ...

Страница 57: ...page to confirm that the printer works properly For more information about printing the configuration page see Test Print ing Maintenance Guide Replacing the fusing unit with the duplex unit attached A Push down the lever on the right side of the duplex unit and then pull it out until it stops ...

Страница 58: ...g Consumables and Maintenance Kit 58 B Push the under board levers and pull the duplex unit out of the print er C Lift the lock levers of the fusing unit as shown in the illustration D Pull the fusing unit out ...

Страница 59: ...cing Consumables and Maintenance Kit 59 E Pull out the pins on both sides of the new fusing unit F Replace the new fusing unit into the printer G Push the lock levers of the fusing unit down until it clicks ...

Страница 60: ...plex unit along the rails in the back of the printer I Securely push the duplex unit into the printer J Print a configuration page to confirm that the printer works properly For more information about printing the configuration page see Test Print ing Setup Guide ...

Страница 61: ...plug from the wall outlet at least once a year Clean away any dust and grime from the plug and outlet before reconnecting Accu mulated dust and grime pose a fire hazard Do not remove any covers or screws other than those specified in this manual Some parts of the machine are at a high voltage and could give you an electric shock Also if the machine has laser systems di rect or indirect reflected e...

Страница 62: ...this case clean the pad as follows A Pull out the paper tray until it stops B Lift the front side of the tray and then pull it out of the printer C Place the tray on a flat surface When there is paper in the tray remove paper D Wipe the friction pad with a soft damp cloth Then wipe it with a dry cloth to remove the water ...

Страница 63: ...de the paper tray into the printer until it stops Do not slide the paper tray in with force If you do the front and side guides might move If misfeeds or multi feeds of paper occur after cleaning the friction pad contact your sales or service representative Follow the same procedure to clean the friction pad of the optional paper feed unit and the envelope feeder unit ...

Страница 64: ...t the paper tray until it stops D Lift the front side of the tray and then pull it out of the printer When lifting the printer use the grips on both sides of the printer otherwise the printer might fall and cause personal injury When you move the printer unplug the power cord from the wall outlet to avoid a fire or an electric shock When you pull out the plug from the socket grip the plug to avoid...

Страница 65: ... and unit together as they are not securely attached When lifting the printer confirm that the optional paper feed unit is not at tached to the printer F Slide the green lock lever to the left so that the paper feed roller can be released G Wipe the rubber part of the roller with a soft damp cloth Then wipe it with a dry cloth to remove the water Do not use chemical cleaner or organic solvent such...

Страница 66: ...k the green lock lever secures the roller correctly by making sure the new roller rotates smoothly I Move the printer to the place where it was placed Carefully slide the pa per tray into the printer until it stops Do not slide the paper tray in with force If you do the front and side guides might move Follow the same procedure to clean the paper feed roller of the optional pa per feed unit ...

Страница 67: ...le B Open the front cover by pushing the front cover release button C Pull the toner cartridge out of the printer by holding the grips of the car tridge Do not hold the toner cartridge upside down or stand it vertically Be sure to turn off the power switch and wait for about 15 minutes be fore cleaning the Registration roller Not waiting for the printer to cool down can result in a burn The inside...

Страница 68: ...ipe around the metallic Registration roller by turning with a soft damp cloth Do not use chemical cleaners or organic solvents such as thinners or ben zene E Holding the grips of the toner cartridge insert it into the printer until it stops F Lower the toner cartridge when it touches the back ...

Страница 69: ...he front cover by pressing the left and right side indentations Carefully close the front cover If you cannot close the cover easily pull the toner cartridge out of the printer and insert it again After that close the front cover again ...

Страница 70: ...reen appears on the display B Press the U or T key to display Maintenance and then press the Enter key The maintenance menu appears C Check Image Density is displayed and then press the Enter key D Press the U or T key to set the Image Density value To maintain a darker image under high volume printing conditions we highly recommended that you select 3 from the control panel You can adjust the ima...

Страница 71: ...Adjusting the Printer 71 E Press the Enter key Return to the maintenance menu F Press the On Line key The initial screen appears ...

Страница 72: ...creen appears on the display B Press the U or T key to display Maintenance and then press the Enter key The maintenance menu appears C Press the U or T key to display Registration and then press the Enter key The registration menu appears D Print the test sheet to preview the settings Confirm that Prt Test Sheet is displayed and then press the Enter key A screen prompting you to select the tray to...

Страница 73: ...lay Adjustment and then press the Enter key H Press the U or T key to display the parameter to be adjusted and then press the Enter key I Press the U or T key to set the registration value mm Increase the value to shift the print area in the positive direction and decrease to shift in the negative direction Pressing the U or T key makes the value increase or decrease by 1 0 mm steps Adjustment Hor...

Страница 74: ... Press the Enter key K Press the Escape key The display returns to the print area Adjustment menu L Print the test sheet to confirm the adjustment result M Press the On Line key The initial screen appears Registration Adjustment ...

Страница 75: ...al paper size and type in the tray tray number Load paper of the selected size in the tray and then change the paper size setting with the control panel Or press Form Feed and then select the tray using the control panel Or press Job Reset to cancel the print job You can make to setting to print disre garding the error message Close Duplex Unit Cover The cover of the optional du plex unit is open ...

Страница 76: ... es has been exceeded during Sample Print or Locked Print Reduce the number of pages to print Exceeded Max Stored Files The maximum number of stored files has been exceeded during Sample Print or Locked Print Delete the stored files Hardware Problem DIMM An error has occurred in the printer Turn the power off and then on If the message appears again call your sales or service representative Hardwa...

Страница 77: ...wer switch Replace the Hard Disk Drive and turn on the power switch See Attaching Hard Disk Drive Type 2600 Setup Guide Turn off the power switch Remove the Hard Disk Drive and turn on the power switch If the Hard Disk Drive is not in stalled you cannot send the sam ple print job locked print job and download the font to Hard Disk Drive using the PS Utility for Mac Messages Second messages Descrip...

Страница 78: ...labeled Printer Drivers and Utilities UTILITY 1394 For details about using the utility tool for IEEE 1394 see the RE ADME file in the same directory in the CD ROM If the message ap pears again contact your sales or service representative See Attaching 1394 Interface Unit Type 4510 Setup Guide Hardware Problem Option RAM The printer identified an option al RAM error Turn the power off and then on R...

Страница 79: ...th interface unit could not be detected when the power was turned on The IEEE 802 11b interface card or the Bluetooth interface card was removed after the power was turned on An error was detected in the IEEE 802 11b interface card or the Bluetooth interface card Turn the power off and then on Re move and re install the IEEE 802 11b interface unit or the Bluetooth inter face unit correctly If the ...

Страница 80: ...t Replace the toner to appropriate one Load Correct Size Paper Press to continue The paper size setting on the tray differs from that of actual paper size in the tray Load paper size paper of the select ed feed direction and paper size into the tray Printing will not automatically resume if the paper size and direction setting is incorrect Make sure that the paper feed directions set in the printe...

Страница 81: ...as selected to print the error log in the List Test Print mode however no errors have been detected and so a log has not been created Offline The printer is offline and cannot print data Press On Line key P XX I XXXXXXXX Power Off On If Error Reoccur Call Service A controller error The SC num ber indicates the problem Turn the power off and then on If the message appears again call your sales or s...

Страница 82: ...ex Unit Appears Remove Misfeed Internal Path Open Front Cover There is a misfeed in the print er Remove the misfed paper See p 98 When Remove Misfeed In ternal Path Appears Remove Misfeed Paper Exit Cover Open Paper Exit Cover There is a misfeed in the paper exit cover Remove the misfed paper See p 101 When Remove Misfeed Paper Exit Cover Appears Remove Misfeed Paper Tray Pull out Tray There is a ...

Страница 83: ...in contact your sales or service representative Reset Tray correctly The input paper tray is not set correctly tray number Set the input paper tray correctly Resetting Job The print job is being reset Wait a while ROM Update Waiting for Data The printer is waiting for updat ed data Don t turn off the printer while it is wait ing for data ROM Update Receiving Data The printer is receiving updated d...

Страница 84: ...to confirm an ID this message indicates no ID has been entered Enter requested ID Supply order failed Supply order has failed The use is required to reset the job Toner is almost empty The toner is almost run out Prepare a new toner cartridge If the Image Density gets too light replace the toner cartridge with a new one See p 40 Replacing the Toner Car tridge Update Mode Err Power Off On The print...

Страница 85: ... fastener fasten it securely as well Are you using the correct interface cable The type of interface cable you should use depends on the com puter you use Be sure to use the correct one If the cable is damaged or worn replace it with a new one Is the Data In indicator blinking or lit after starting the print job If not blinking or lit the data is not being sent to the printer If the printer is con...

Страница 86: ...machine you want to use appears in the 3Com Bluetooth Connection Manager B Make sure Bluetooth Serial Client COMx appears under Cli ent Ports in the 3Com Bluetooth Connection Manager C Restart computer this printer and the other devices D Make sure no IEEE 802 11b wireless LAN or other Bluetooth devices are in use Interference may occur with the IEEE 802 11b wireless LAN interface board Such inter...

Страница 87: ...click Printers B Click to select the icon of the printer Next on the File menu click Prop erties C Click the Port tab D Check the Print to the following port box to confirm that the correct port is selected Windows XP Professional Windows Server 2003 A Access the Printers and Faxes window from Start on the taskbar B Click to select the icon of the printer Next on the File menu click Prop erties C ...

Страница 88: ... to the following port s box to confirm that the correct port is selected Windows NT 4 0 A Click Start point to Settings and then click Printers B Click to select the icon of the printer After that on the File menu click Properties C Click the Port tab D Check the Print to the following port box to confirm that the correct port is selected ...

Страница 89: ... the optional paper feed unit The size and feed direction of paper in the Bypass Tray may not match the control panel settings Check the control panel settings so they match the size and feed direction of the paper in the tray See p 26 Loading Paper in the Bypass Tray The next sheet of paper printed may have a dirtied reverse side if the data size is larger than the paper being printed onto such a...

Страница 90: ...Paper misfeeds occur fre quently Check the paper size settings The size set with the paper size dial might be different from the actual paper size Make the correct dial setting See p 10 Loading Paper Use the recommended paper Avoid using curled folded wrinkled perforated or glossy paper See p 10 Paper Recommendations Clean the paper feed roller friction pad and or registration roller if they are d...

Страница 91: ...he image is printed in the wrong orientation Set the correct orientation under the PCL Menu with the control panel See Making Printer Settings Using the Control Panel Soft ware Guide Confirm that the setting of orientation has been set in the applica tion you use Set the correct paper size and feed direction that matches tray set tings on the RPCS printer driver Part of the image cannot be printed...

Страница 92: ...ndicating a paper size appears either place the indicated size in the paper tray or perform Form Feed Also if Sub Paper Size in the System Menu is set to On printing is performed assuming letter size and A4 size to be the same size For example When a PDF file set to A4 size paper is printed using PDF Direct Print and letter size paper is installed in the paper tray the file will print out This app...

Страница 93: ...the settings of the SMTP server in E mail For details about the settings see Web Image Monitor Help When the power is turned off before the e mail is transmitted the e mail will not be received Check the e mail address set for the destination Confirm the printer s operation history using the Web Image Monitor s System Log menu in Network If the e mail was sent but not received it is possible the d...

Страница 94: ...nd e mail stopped ar riving If an Alert notification e mail set with the earlier notification level arrives later e mail will not be sent even if the notifica tion level is changed after When no date information is in cluded in sent e mail the mail server has a malfunction Make the setting for obtaining time information from the SNTP server Refer to the Web Image Monitor s Help to the settings Pri...

Страница 95: ... Misfed paper may be covered in toner Be careful not to get toner on your hands or clothes Toner on prints made after removing misfed paper may be loose inadequate ly fused Make a few test prints until smudges no longer appear Do not forcefully remove misfed paper it will tear Torn pieces remaining in side the printer will cause further misfeeds and possibly damage the printer ...

Страница 96: ...ly removing misfed paper may cause paper to tear and leave scraps of paper in the printer This might cause a misfeed and damage the printer A Pull out the paper tray until it stops and then remove misfed paper B Carefully slide the paper tray into the printer until it stops ...

Страница 97: ... the front cover release button and then close it to reset the misfeed condition You can apply this procedure for both the paper tray and the optional paper feed unit To reset the misfeed condition open and close the front cover then the in dicator will be off ...

Страница 98: ... paper in the printer This might cause a misfeed and damage the printer A Open the front cover by pushing the front cover release button B Lift the front side of the toner cartridge and then pull it out of the printer Be sure to put the toner cartridge on a stable flat surface Do not hold the toner cartridge upside down or stand it vertically ...

Страница 99: ... paper by holding both sides of paper Be careful not to get toner dust on your hands or clothes D Hold the grips of the toner cartridge and then insert it into the printer until it stops E Lower the toner cartridge when it makes contact in the back ...

Страница 100: ... Paper 100 F Close the front cover by pressing the left and right side indentations If paper is fed from the Bypass Tray be sure to remove all the paper from the Bypass Tray and close it before opening the front cover ...

Страница 101: ...ver by pushing the front cover release button B Lift the front side of the toner cartridge and then pull it out of the printer Be sure to put the toner cartridge on a stable flat surface When removing misfed paper do not touch the fusing section because it becomes very hot The fusing unit becomes very hot When installing the new fusing unit turn off the printer and wait about an hour After that in...

Страница 102: ...er cartridge upside down or stand it vertically C Pull out the misfed paper by holding both sides of paper Be careful not to get toner dust on your hands or clothes D Hold the grips of the toner cartridge insert it into the printer until it stops ...

Страница 103: ...t and right side indentations If paper is fed from the Bypass Tray be sure to remove all the paper from the Bypass Tray and close it before opening the front cover Removing misfed paper from the exit cover A Open the paper exit cover Place your finger under the indentation in the exit cover raise it and pull it backward to open it ...

Страница 104: ...Removing Misfed Paper 104 B Remove the misfed paper C Close the paper exit cover until it clicks D Open the front cover by pushing the front cover release button ...

Страница 105: ... will disappear and printing will continue Removing misfed paper from the fusing unit A If the error message is still displayed check the inside of the fusing unit and remove any paper inside Turn off the power and wait for about an hour before turning it back on B Place a finger in the printer s rear cover finger hole upper center and pull it open ...

Страница 106: ...r 106 C Remove the rear cover horizontally Proceed to step F D Push down the lever on right side of the duplex unit and pull it out until it stops E Push the under board levers and pull the duplex unit out of the print er ...

Страница 107: ... lock levers of the fusing unit as shown in the illustration G Pull the fusing unit out H Hold the tab and then remove the misfed paper Do not touch the metal part of the fusing unit It becomes very hot Touch ing it could result in a burn ...

Страница 108: ...ng unit until it stops J Push the lock levers of the fusing unit down until it clicks Proceed to step M if the optional duplex unit is installed K Insert the rear cover to the inside grooves on both sides of the printer in a horizontal direction ...

Страница 109: ...Removing Misfed Paper 109 L Close the rear cover M Push in the duplex unit along the rails in the back of the printer N Securely push the duplex unit into the printer O Turn the power on ...

Страница 110: ...e paper to tear and leave scraps of paper in the duplex unit This might cause a misfeed and damage the print er Removing the misfed paper inside the cover A Open the rear cover of the duplex unit B Remove the misfed paper When removing misfed paper do not touch the fusing section because it becomes very hot ...

Страница 111: ...Removing Misfed Paper 111 C Close the rear cover of the duplex unit D Lift the lever open the cover of the duplex unit E Remove the misfed paper ...

Страница 112: ...sh down the lever on the right side of the duplex unit and then pull it out until it stops B Lift the guide board inside the duplex unit and remove the misfed paper When A5L paper misfeeds you might not be able to remove it by pulling the duplex unit out In this case pull the paper tray out and remove the pa per ...

Страница 113: ...x unit into back of the printer aligning the rails inside of the printer until it is connected If the error message appears again the misfed paper might be left in the printer Confirm that any torn paper scraps are not in the inside of the print er For more information see p 98 When Remove Misfeed Internal Path Appears ...

Страница 114: ... the printer B If the external options are installed remove them See Setup Guide and follow the steps backwards for removing options When moving the machine each person should hold the handles that are located on opposite sides and then lift it slowly Lifting it carelessly or drop ping it may cause an injury When you move the printer remember to unplug the power cord from the wall outlet to avoid ...

Страница 115: ...grips on both sides Otherwise the printer could break or cause injury if dropped Be sure to move the printer horizontally Moving the printer facing up on down may cause the toner to scatter If the optional paper feed unit s is installed detach and move the printer separately Never move the printer with the paper feed unit s attached D If you removed options reinstall them See Setup Guide for insta...

Страница 116: ...se Toner cartridges consumables are not covered by warranty However if there is problem contact the store where they were purchased When you first use this printer use the four toner cartridges packaged with the printer Numbers of pages that can be printed using the toner cartridge supplied with this printer are as follows Maintenance Kit Maintenance Kit Type 410 Our products are engineered to mee...

Страница 117: ...ons such as temperature and humidity Maintenance kit consumables are not covered by warranty However if there is problem contact the store where they were purchased It is required to change the maintenance kit after every 90 000 pages have been printed However it may be necessary to change the parts earlier de pending on their operating period Friction Pad 3 90 000 pages Name Average printable num...

Страница 118: ...irst page starts printing Printing Speed Basic model Network standard model Maximum 28 pages per minute 81 2 11K 27 pages per minute A4K Continuous printing on sheets with a width of 170 mm or smaller may de crease the printing speed depending on the temperature control of the fus ing unit Interface Basic model Standard USB2 0 Parallel Bidirectional IEEE1284 Optional Ethernet 10 100Base TX IEEE 80...

Страница 119: ...1 bitmap font Font Manager available plus 31 additional fonts PostScript PDF 136 fonts Type 2 24 Type 14 112 Paper size See p 5 Paper and Other Media Supported by This Printer Paper Weight See p 5 Paper and Other Media Supported by This Printer Media Type See p 10 Types of Paper and Other Media Power Source 220 240 V 50 60 Hz 4 1 A or more Power Consumption With Options Printer Only Noise Emission...

Страница 120: ...unit can be replaced with the envelope feeder unit 4 For more information about envelopes see p 12 Envelopes Paper Output Capacity 250 sheets 80 g m2 20 lb Stand by 40 dB A Mainframe Only During Printing 54 dB A Width Depth Height Printer Only tray not extended 388 mm 14 9 inch es 450 mm 17 7 inch es 345 mm 13 6 inch es Printer Only tray ex tended 388 mm 14 9 inch es 508 mm 20 0 inch es 345 mm 13 ...

Страница 121: ...inter Paper Feed Unit Type 400 Envelope Feeder Type 400 AD450 Duplex Unit Memory Unit Type C 128MB 256MB Hard Disk Drive Type 2600 1394 Interface Unit Type 4510 802 11b Interface Unit Type F Bluetooth Interface Unit Type C Unique for the Basic model printer Network Interface Board Type 2610 Memory Unit Type C 64MB Unique for the Network standard model printer Network Data Protection Unit Type B Op...

Страница 122: ... Weight 60 105 g m2 17 28 lb Weight 5 kg 11 0 lb Hard Disk Drive Type 2600 Storage Capacity Formatted 6 GB You can install PostScript fonts with this optional Hard Disk Drive With a Mac intosh types of fonts supported are PostScript Type 1 and PostScript Type 2 To download them use PS Utility for Mac Memory Unit Type C 64MB 128MB 256MB Module Type SO DIMM Small Outline Dual in line Memory Module M...

Страница 123: ...e 1394 interface cable 6 pins x 4 pins 6 pins x 6 pins You cannot plug devices together to create loops Do not use a cable more than 4 5 meters 14 8 feet long Connectable number of device in a bus Maximum 63 Allowed cable hops in a bus Maximum 16 Power supply Nonpower supply Cable Power repeated IEEE 1394a 2000 compliant 802 11b Interface Unit Type F Transmission Spec Based on IEEE 802 11b Wireles...

Страница 124: ... general the transmittable dis tance indoors is 10 100 m depending on the environment Transmission Mode ad hoc mode and infrastructure mode Bluetooth Interface Unit Type C Supported Profiles SPP Serial Port Profile HCRP Hardcopy Cable Replacement Profile BIP Basic Imaging Profile Frequency Range 2GHz ISM band Data Transmission Speed 732 kbps The transmission speed is adjusted according to factors ...

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