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13 November 2006
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Ricoh Aficio MP1350
Market Background Information:
Workgroup devices sold through retail and
traditional IT distribution outlets usually are
maintained by office workers changing the
all-in-one cartridge units that encase the
entire imaging system. Units sold through
the reseller/dealer community are usually maintained by
office workers and trained service engineers. Separate
long-life parts are more complex to install, but offer lower
running costs than the low yield, all-in-one alternatives.
Toner Replacement
Changing the toner or imaging cartridge is a necessary
task that traditionally is avoided by some for fear of the
black dust leaking on clothes or hands. However, most
units today offer clean replacement of toner supplies.
Clearing Paper Jams
The main device issue that office users attempt to
remedy themselves with is the occasional paper jam. As
a general rule, the faster the device engine and the more
paper handling options, the more complex the process of
removing a paper jam is.
Common jam sources come from the duplex unit and
poor loading of paper supplies. The position of the duplex
unit can be a major factor in the ease of paper jams and
the method of loading paper supplies can be a factor in
the overall number of jams that occur.
Toner Yield
60,000 @ 6%
Drum Life
2,000,000 images
Fuser Life
Info Not Available
Developer Life
500,000
Toner Refill During Printing
Yes
End-user replaceable drum unit Yes (for TCRU customers only)
End-user replaceable fuser unit Yes (for TCRU customers only)
Maintenance Features Summary
Routine Maintenance
WHAT WE LIKED:
•
The paper jam removal process was well illustrated with
an active moving display on the large touch screen. This
walks the user through each step.
•
Refilling the toner was easy to carry out and there were
no spills.
•
Toner refilling on the fly, courtesy of dual toner supplies,
results in fewer downtimes and offers flexibility to buyers
looking to place the device in a high volume environ-
ment.
•
The visible red indicator light identifies when the device
is offline and in need of attention. This reduces down-
time.
•
The SmartDeviceMonitor Cluster mode can be set up to
automatically reroute jobs away from a device undergo-
ing routing maintenance. This prevents bottlenecks from
building up.
WHAT WE WOULD LIKE TO SEE:
•
A more simplified jam removal process with fewer jam
points would save time.
