CORE+ DIGITAL RADIO
18
19
MODEL: RR26
YOUR WARRANTY
THE ENCLOSED TERMS AND CONDITIONS RELATE TO THE WARRANTY
PROVIDED BY RICHTER AUDIO PTY LTD (“Richter Audio”) (ABN 22 613 067
815) products purchased within Australia.
This warranty applies for a period of 1 Year (12 months) from the date of
purchase (“Warranty Period”)
GENERAL TERMS AND CONDITIONS OF STANDARD WARRANTY
1 Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
2 The benefits to the consumer given by this Warranty are in addition to other
rights and remedies of the consumer under a law in relation to goods or
services to which the warranty relates, being the Australian Consumer Law.
3 Subject to Clause 1 above and the terms below, as your Standard Warranty,
Richter Audio agrees to repair or replace at cost the Richter product, and
any accessory supplied with the product, purchased by you in Australia
when the product does not perform in accordance with the manufacturer’s
specifications during the Warranty period.
4 To make a claim under the Standard Warranty you will need to:
(a) Contact Richter Audio through our website www.richter.com.au for
customer support.
(b) Refund or replacement via your Richter Audio’s Authorised Retailer is
available for a period of 14 days after purchase for goods that have been
inspected and determined to have a major failure. Refund and exchange is
not applicable if you change your mind after purchase.
(c) Note that you will need to submit proof of purchase (e.g. delivery invoice,
invoice or purchase receipt) with your claim.
5 Products presented for repair may be replaced by refurbished products of
the same type rather than being repaired. Refurbished parts may be used to
repair the products. Replacement of the product or a part does not extend or
restart the Warranty Period.
6 If the product presented for repair is capable of retaining user-generated
data, you are advised that repair of the product may result in loss of the data.
Richter Audio shall not be held responsible for any loss of such data as a
consequence of fault-find or repair process.
7 The product will be at the owner’s risk whilst in transit to and from the Richter
Audio Service Centre, unless transported by Richter Audio or 3rd party
transport booked by Richter Audio.
8 Richter Audio will bear the expense of transport where transported by Richter
Audio. Any other expense of claiming the warranty will be covered by the
owner of the goods.
9 Richter Audio may seek reimbursement of any costs incurred by them when
the product is found to be in good working order. The owner of the goods will
cover any return transport cost.
10 Products returned to Richter Audio by a courier and are damaged in transit by
insufficient packing will be quoted and the cost of the repair will be covered by
the owner of the goods.
EXCLUSIONS AND LIMITATIONS
11 Subject always to Clause 1 the Standard Warranty will not apply:
(a) if the product has not been installed, operated, maintained or used in
accordance with the manufacturer’s instructions or specifications provided
with the product.
(b) to damage, malfunction or failure resulting from alterations, accident,
misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use
on an incorrect voltage, power surges and dips, thunderstorm activity, acts
of God, voltage supply problems, tampering or unauthorised repairs by any
persons, use of defective or incompatible accessories, the operation of a
computer virus of any kind, exposure to abnormally corrosive conditions or
entry by any insect, vermin or foreign object in the product.
(c)to damage arising during transportation, installation or while moving the
product, or to any transportation costs of the product or any parts thereof to
and from the owner, unless otherwise specified in this Warranty.
(d) to any third-party software or hardware not contained in the product as
originally configured by the manufacturer.
(e) to any failure, to the extent that the failure is not a failure of the product to
perform in accordance with its specifications.
