24
Problem
Possible Cause
Solution
No power or lights
to Revitive when it is
switched on.
AC Adapter not switched on
at the electrical socket or AC
Adapter not plugged into device
properly.
Check electrical socket power
is switched on and the AC Adapter
is plugged into the device correctly.
If still not working – contact your
authorised dealer.
Revitive is not
vibrating.
REVITIVE IS NOT DESIGNED TO VIBRATE.
The IsoRocker® is not
"rocking".
It is the muscles in your legs
that cause the "rocking", the
IsoRocker® is a pivot.
The IsoRocker® will only rock
when increased to an intensity
which causes sufficient calf muscle
contraction. It may be that you
cannot comfortably increase the
intensity high enough until you
get used to the sensation. It is
important that intensity is adjusted
to a level that is comfortable.
The device is too far in front
of you.
Sit with your knees at a 90 degree
angle.
When using the
IsoRocker® on a
hard floor it makes a
tapping noise.
Incorrect positioning of the
device or too high an intensity
level.
Adjust the positioning of the
device or lower the intensity level
to reduce the device tapping.
Alternatively use a floor mat under
the device to cushion the sound.
My legs are aching
after treatment.
You may have the intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after vigorous
exercise!). On your next session
start on a lower setting (where
you can feel the mild electrical
stimulation and it is comfortable)
and reduce the duration until your
muscles have acclimatised to the
stimulation.
For more information, including Frequently Asked Questions,
please visit support.revitive.com
Troubleshooting
