23
Troubleshooting
Problem
Possible Cause Solution
Revitive is on (lights
illuminated on the
LED display) but
I cannot feel the
electrical stimulation
through the foot-
pads.
Not placing both bare feet
on the foot-pads at the
same time.
Ensure that your feet are bare and each
foot is placed on each of the foot-pads
at the same time. Keep increasing the
intensity up to a maximum of 99 until
you feel the stimulation.
Your feet may be dry.
Moisturize the soles of your feet to
improve conductivity and stimulation
and try the procedure again. You may
also have to increase the intensity
level.
You may be dehydrated.
Drink plenty of water before and after
using the device. The device uses your
body to create the electrical circuit.
Water is an excellent conductor of
electricity and if your body is less
hydrated (below 60%) then the
stimulation may be less, therefore it
is important to always remain well
hydrated.
The intensity level may
be on too low a setting.
This is a very safe device. Keep
increasing the intensity level towards
99 until you feel the stimulation. You
may find that you have to increase the
intensity level as you get used to the
therapy. The aim is not to get to 99 but
to find a setting that produces strong
muscle contractions in your calves and
is comfortable for you.
If, having tried the solutions
above, you still cannot feel
the stimulation:
Test the device by placing one hand
across both foot-pads at the same time
(The heel end of the foot-pads is easiest).
With your other hand, and starting from
zero, increase the intensity level until
you can feel the stimulation. If you can
feel the stimulation through your hand
then the device is working. If on 99 you
still cannot feel the stimulation then
please contact your authorised dealer.
