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Troubleshooting
• If controller is not responding, remove batteries and reinsert batteries. Then
power on. If it is still not responding, replace batteries.
• If controller fails to change modes, restart controller and try again.
• Low batteries can cause the directional pad to lose sensitivity or malfunction.
Replace batteries if this occurs.
• If the controller cannot be found while pairing, turn Bluetooth off and back on.
Restarting your device and the controller may help.
• For additional help, contact our Customer Service at 1-877-499-6072. Visit
our website at www.myretrak.com or email us at support@myretrak.com. If
problems persist, please do not attempt to repair unit; see warranty for factory
service.
Warranty
Emerge Technologies, Inc. Limited Warranty Statement complete information regarding
Emerge’s warranties is listed below.
EMERGE TECHNOLOGIES, INC. (“Emerge”) warrants to the original end user customer of
its products specified below that its products are free from Material Defects as defined
herein. Subject to the conditions and limitations set forth below, Emerge will, at its option,
either repair or replace any part of its products that prove materially defective by reason of
improper workmanship or materials. Material Defects are herein defined as non-cosmetic
defects in a product’s materials and workmanship which cause a malfunction in the
product during proper use. Repaired parts or replacement products will be provided by
Emerge on an exchange basis, and will be either new or refurbished to be functionally
equivalent to new. If Emerge is unable to repair or replace the product, Emerge will, at its
option, refund or credit the current value of the product at the time the warranty claim is
made or substitute an equivalent product.
Exceptions to Warranty
Notwithstanding any other provision contained herein, this limited warranty does not
cover any damage to a product that results from improper installation, accident, abuse,
misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or
environmental conditions, or any unauthorized disassembly, repair, or modification. This
limited warranty also does not apply to any product on which the original identification
information has been altered, obliterated or removed, has not been handled or packaged
correctly, has been sold as secondhand or has been resold contrary to the US export
regulations. This limited warranty covers only repair, replacement, refund or credit for
materially defective products that are manufactured by Emerge, as provided above. Emerge
is not liable for, and does not cover under warranty, any loss of data or any costs associated
with determining the source of system problems or removing, servicing or installing
Emerge products. This warranty excludes third party software, connected equipment or
stored data. In the event of a claim, Emerge’s sole obligation shall be replacement of the
hardware; under no circumstances will Emerge be liable in any way for damages, including
any lost profits, lost savings or other incidental or consequential damages arising out of the
use of, or inability to use, such product.
Duration of Warranty:
The duration of the warranty is indicated on the product packaging. Certain Emerge
products specify a warranty of either one year from the time of purchase or a “Lifetime
Warranty.” The Lifetime Warranty lasts during the serviceable life of the product, which is the
period during which all product components are available.
Product Repair or Replacement:
If you believe that your product meets the criteria for warranty replacement, please contact
Emerge Technologies at:
877-499-6072
support@myretrak.com
955 Freeport Pkwy., Suite 100, Coppell, TX 75019
(Please be prepared to provide proof of purchase.)
This limited warranty applies only to the original end user customer of the product for
so long as the original end user customer owns the product. This limited warranty is
nontransferable.
THIS LIMITED WARRANTY IS GIVEN IN LIEU OF ALL OTHERS INCLUDING THE IMPLIED
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
EXCLUDES ALL INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR SPECIAL
DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion
or limitation of incidental or consequential damages, so these limitations may not apply to
you. This warranty gives you specific legal rights that may vary from state to state.