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Warranty
Your Restwell massage armchair comes with a comprehensive twelve-month
warranty. For warranty issues and claims please contact your Drive Medical dealer. The
warranty conditions are below:
1. Any work or replacement part installation must be carried out by an authorised Drive
DeVilbiss dealer / service agent.
2. To apply the warranty should your armchair require attention please contact the your
Drive DeVilbiss dealer / service agent.
3. Should any part of the armchair require repair or full or part replacement as a result
of a manufacturing or material defect within twelve months of receiving the armchair,
parts will be supplied free of charge. Note: The guarantee is not transferable
4. Any repaired or replaced parts will be covered by this warranty for the balance of the
warranty period on the armchair.
5. Parts replaced after the original warranty has expired will be covered by a three month
warranty.
6. Consumable items supplied will not generally be covered during the normal warranty
period unless such items require repair or replacement clearly as a direct result of
a manufacturing or material defect. Such items include (among others): upholstery,
batteries
7. The above warranty conditions apply to brand new chairs. Chairs supplied as
secondhand by Drive DeVilbiss generally carry a six-month warranty. If you are unsure
whether your chair is covered, check with the service agent / dealer.
8. Under normal circumstances, no responsibility will be accepted where the armchair
has required assistance as a direct result of:
a. The armchair part not having been maintained in accordance with the manufacturer’s
recommendations.
b. Failure to use the manufacturer’s specified parts
c. The armchair or part having been damaged due to neglect, accident or improper use
d. The armchair or part having been altered from the manufacturer’s specifications or
repairs having been attempted before the service agent / dealer is notified.
In the event of your armchair requiring attention, please contact your service agent /
dealer and give all relevant details so they can act quickly. Please contact Drive DeVilbiss
for advice if you do not know where the armchair was originally purchased from.
The manufacturer reserves the right to alter without notice any weights, measurements
or other technical data shown in this manual. All figures, measurements and capacities
shown in this manual are approximate and do not constitute specifications.
Disposal and the environment
This product is covered by the waste electrical and electronic equipment
(WEEE) regulations. It should not be discarded with normal household
waste, but taken to your local collection centre for recycling. For further
information, please contact the local authority or approved disposal agency.
WEEE
Troubleshooting
Symptom
Cause
Possible solution
Noisy operation
Noise occurs during use.
Noise from pulsator,
especially when no one is
sat in the chair.
These are normal sounds during
operation. Possibly from friction
between the massager and the
upholstery.
The chair will not
switch on
No power. Loose or
missing connection.
Check the power is on.
Check the PSU is fully in the
mains socket.
Check the handset is connected.
Footstool
Footstool will not vibrate.
Check footstool is connected to
the chair.
Fair Wear and Tear Policy
Your new armchair is covered by the warranty opposite. Please note however this
warranty does not include:
• Damage from misuse, and use over the specified weight limit.
• Material fading over time or through sunlight.
• Damage from spills or leaks.
• Collision damage (rubbing against walls, etc).
• Accidental tears and damage.
• Cigarette and match burns.
This does not affect your statutory rights.
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