6.
Confidentiality of Health Information.
Patients have the right to
communicate with RespirTech employees and representatives in confidence and
to have the confidentiality of their individually identifiable health care information
protected. Patients also have the right to review and copy their own medical
records and to request amendments to their records. Please contact the HIPAA
Privacy Official with any questions or concerns at:
,
or call 651-379-8960 for assistance.
7.
Alleged Grievances and Abuse.
All patients have the right to a fair and
efficient process for resolving differences with RespirTech, including a rigorous
system of internal review. Differences can be resolved through respectful
discussion, written notification of the issues, and a thorough investigation
process. An alleged grievance or abuse violation should be directed to the
RespirTech Privacy/Compliance Officer via phone at 651-379-8960; e-mail
(
); or to the company address:
Respiratory Technologies, Inc.
Attn: Privacy Official
2896 Centre Pointe Drive
St. Paul, MN 55113
A Company representative will respond back to the patient within five (5) days to
confirm receipt of the notification of concern and will initiate an investigation of
the alleged grievance or abuse concern.
FOR MEDICARE BENEFICIARIES:
Within fourteen (14) days of receipt of
the beneficiary’s alleged grievance or abuse concern, RespirTech will provide a
written investigation response, to the beneficiary. Concerns regarding grievances
or alleged abuse may also be submitted to the Accreditation Commission for
Health Care, Inc. (ACHC) at 139 Weston Oaks Ct., Cary, North Carolina
27513. Telephone: (919) 785-1214. Website:
www.achc.org
8.
Patient Responsibilities.
In a health care system that protects patients’
rights, it is reasonable to expect and encourage patients to assume reasonable
responsibilities. Greater individual involvement by patients in their care increases
the likelihood of achieving the best outcomes and helps support a quality
improvement, cost-conscious environment.
PATIENT BILL OF RIGHTS AND RESPONSIBILITIES (cont’d)
33
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Airway Clearance Therapy | INSTRUCTION MANUAL
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