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26 Troubleshooting guide
SYMPTOM
CAUSE
POSSIBLE REMEDY
Feedback, “whistling”
Is the earmould or dome correctly inserted in the ear?
Put it in again.
Is the volume very loud?
Reduce it.
Is the receiver wire broken or the earmould clogged?
Replace or visit your hearing care professional.
Are you holding an object (e.g. a hat, a telephone receiver) close to a
hearing aid?
Move your hand away to create more space between the hearing aid and the object.
Is your ear full of wax?
Visit your physician.
No Sound
Is the hearing aid on?
Switch it on.
Is the hearing aid charged?
Place the hearing aid in the charger for charging.
Is the hearing aid charger charged?
Plug the charger into a power outlet and connect the charger cable to the hearing aid charger.
Is the receiver wire broken or the earmould clogged?
Visit your hearing care professional.
Is your ear full of wax?
Visit your physician.