7
3.
RESET & RECONFIGURE
3.1.
Re-configure Your Device
Press at least 1 second to the Configuration Button on your device anytime. LED will blink a few times
and please keep waiting for LED becomes solid ON. Then you might send a new configuration SMS to
device with using your latest password. The procedure of sending configuration SMS is same with
article “2.5. Send Configuration Commands”.
3.2.
Check GSM Signal Strength
Please follow article 3.1 and then only send your last password with SMS. You will receive “CONFIG
OK <XX>” text message where <XX> indicates GSM Signal Strength. For further description please see
“Table-2”.
3.3.
Reset Your Device
Press Configuration button at least 1 second. LED will blink a few times and please keep waiting for
LED becomes solid ON. Then send an SMS to the device including “RESET” command. LED will blink a
few times and become solid ON. Now your device has been reset, it is ready to start. Please follow
instructions starting from “2.4. Register Admin Number”.
Please note that RESET can be only made by sending “RESET” text message to your device (while it’s in
config mode). Password is not required for Reset function. Also Reset can be made from any third
person’s mobile phone; Admin or users not required to make Reset.
4.
TROUBLESHOOTING
TROUBLE
REASON
SOLUTION
I received ADMIN OK, I sent a config
SMS but didn’t receive CONFIG OK text
-Config button not pressed.
-SMS is sent while LED is blinking
or LED is OFF
Wait for LED is solid OFF. Then press config
button 1 sec. Wait for LED blinks and
becomes solid ON. Then send your SMS.
LED blinks continuously in first use,
never becomes solid ON
SIM card not inserted
Remove batteries and adaptor. Insert SIM
card first and then power device.
PIN code not disabled
Remove batteries, adaptor and then SIM card.
Insert SIM card into a mobile phone. Disable
SIM Card PIN protection from settings. Insert
SIM card to your device first and then power
device.
Signal level not enough (below 13)
Change device location or try with another
GSM operator until finding good signal level.
I don’t use batteries but I receive
“LOW BATTERY” text messages.
Batteries not used
Please use batteries for safer operation.
Otherwise you will receive LOW BATTERY
alarms with weekly repeat.
Alarm occurred, I received SMS but
didn’t receive a Call
Network signal was not enough on
Reporter location or your own
mobile phones location.
Check signal level of Reporter.
Check if you had a missed call while your
mobile phone is unreachable.
Some alerts are SMS only
Power Fail, power OK, low battery does not
have call function
Alarm occurred, I received Call but
didn’t receive an SMS
Network signal was not enough on
Reporter location or your own
mobile phones location.
Check signal level of Reporter.
Sometimes SMS messages are delivered after
some period of its sent, caused by GSM
operators.
Low credit on prepaid card
Check your credit (if prepaid cards used).
I (admin) receive SMS & Calls on alerts
but users don’t.
Users not saved correctly
Config messages are correct. Read “Re-
configure your device” section and make
configuration.
I receive POWER FAIL but don’t
receive POWER OK texts.
Adaptor not powered or wiring is
wrong
Check if adaptor is powered by mains.
Check adaptor connection on 1&2 (It might be
connected opposite).
My batteries finished very quickly
Device worked without SIM card or
PIN code not disabled or signal is
too low
Replace with fresh batteries.
Check signal level.
Disable PIN code protection.
