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Troubleshooting
If your camera is not turning on, please
apply the following solutions:
• Make sure you’ve turned the power
button on.
• Charge the battery with a DC 5V/2A
power adapter. When the green light is on,
the battery is fully charged.
If these won’t work, please contact Reolink
Support https://support.reolink.com
If the PIR sensor fails to trigger any kind of
alarm within the covered area, try the
following solutions:
If you fail to receive any push notifications
when motion is detected, try the following
solutions:
• Make sure the push notification has been
enabled.
Camera is not Powering on
PIR Sensor Fails to Trigger
Alarm
Unable to Receive Push
Notifications
• Make sure that the PIR sensor or the
camera is installed in the right direction.
• Make sure the PIR sensor is enabled or
the schedule is set up properly and
running.
• Check the sensitivity settings and make
sure it’s set up properly.
• Make sure the battery is working.
• Reset the camera and try again.
If these won’t work, please contact Reolink
Support https://support.reolink.com
Safety Instructions of Battery Usage
The camera is not designed for running 24/7 at full capacity or around-the-clock live
streaming. It’s designed to record motion events and to live view remotely only when you
need it. Learn useful tips on how to extend the battery life in this post
https://support.reolink.com/hc/en-us/ articles/360006991893
1. The battery is built-in, so do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery
charger or Reolink solar panel. Do not charge the battery with solar panels from any other
brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the
battery when temperatures are between -20°C and 60°C.
4. Keep the USB charging port dry, clean and free of any debris and cover the USB charging
port with the rubber plug when the battery is fully charged.
5. Do not charge, use or store the battery near any ignition sources, such as fi re or heaters.
6. Do not use the battery if it gives off an odor, generates heat, becomes discolored or
deformed, or appears abnormal in any ways. If the battery is being used or charged, turn off
the power switch or remove the charger immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the used battery.
