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7.2 Technical Support

If you have any questions or problems, you may refer to

https://reolink.com/faqs/

for the answers and solutions.

If you may need any technical support, please contact us at

[email protected]

We have developed user-friendly products and documentation.

You

may

download

the

software

and

manual

from

https://reolink.com/software-and-manual/

You

may

download

Firmware

from

https://reolinkhello.com/firmware/

Содержание C2

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Страница 3: ...his equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body ...

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Страница 5: ... 13 3 2 Local Settings 14 3 2 1 Local Settings General 14 3 2 2 Local Settings Record Settings 15 3 2 3 Local Settings Transcode 16 How to transcode the video file 17 3 3 Playback 17 3 3 1 Local Playback 17 3 3 2 Remote Playback 18 How to play back the video 19 How to download video from SD card 19 How to download some specific parts of the video 20 Chapter 4 Camera Configuration 21 4 1 Device Set...

Страница 6: ...General 42 How to configure DST Settings 43 4 5 2 System Information 44 4 5 3 System Maintenance 44 How to upgrade firmware 45 4 5 4 System Performance 46 4 5 5 System Reboot 46 4 6 Device Settings Device 47 4 7 Device Settings User 48 4 7 1 User Online User 48 4 7 2 User Add User 49 4 7 3 User Manage User 49 How to change the login password 50 Chapter 5 Basic Settings 51 5 1 Basic Settings OSD 51...

Страница 7: ...Chapter 1 General Introduction of the camera 1 1 Physical Appearance 6 ...

Страница 8: ... Built in Microphone and speaker Reset Button Software Features Protocols Standards TCP IP UDP IP DHCP FTP SMTP DDNS NTP UPnP HTTP P2P Image Compression H 264 MJPEG Maximal Frame Rate 30fps Code rate 1024Kbps 8192Kbps Audio Two way Audio Maximum User Access 20 Users Browser Supported IE Edge Chrome Firefox Safari OS Supported PC Windows Mac OS Smart Phone iOS Android Wireless Features Wireless Sta...

Страница 9: ...nection Diagram For initial setup 1 Connect the camera to the LAN port on the router by an Ethernet cable otherwise Reolink client software will not be able to find the camera 2 Make sure the camera and your computer are connected to the same router 8 ...

Страница 10: ...stem Microsoft Windows 7 and later 2 3 Installing process Step 1 Insert the included CD into your computer locate the file called Reolink and run this file Step 2 You may be asked by UAC User Account Control to allow Reolink to make changes to your system Select Allow or Continue Step 3 Follow the installation wizard to install the software 9 ...

Страница 11: ...mputer 3 1 Live View Live view is the default mode Under live view users can view the video feed from the camera and go to configure the camera 3 1 1 General Introduction of the icons 1 Place your mouse over RAM CPU icon it will show the memory CPU loading performance 2 Local Setting set the parameters for the camera to record to your computer For detailed configuration please refer to 3 2 Local S...

Страница 12: ...d to your computer 11 Click to snap a picture for all the channels The still picture will be automatically saved to your computer 12 Click to see the cameras on the next page or previous page 13 Start stop live feed for all the channels 14 Indicates the camera is connected to the router via an Ethernet cable or Wi Fi and the Wi Fi signal strength 15 Click to compress the image to center or click t...

Страница 13: ...d 3 1 3 Pan tilt Preset and Cruise Path Pan tilt buttons Click the directional arrows on the pan tilt wheel to manually control the directions of the camera Click the button in the middle to start automatic scan click it again to stop it at the direction you prefer Set Preset Set preset click this button to set a preset Delete preset click the button to delete the preset position if you do not wan...

Страница 14: ...1 highlighted in yellow color then click the button to record the preset position Enable status will become Set 3 When you need to set another preset repeat the above steps and choose Preset 2 4 If you want the camera to turn to the preset you already set choose the Preset Point Name then click the button Cruise Path 1 Choose Cruise Path 0 and go to to enter the Cruise Setup page 2 Choose Cruise P...

Страница 15: ...oint according to your need 5 Click OK to save and then click to run the preset point Click to stop cruise 3 2 Local Settings Click the on the upper right corner to open Local Settings which contains General Record Settings and Transcode Users can check and modify the video download path recording settings and transcode the video file etc 3 2 1 Local Settings General 14 ...

Страница 16: ... client software It is suggested to check it as default Add Device Automatically allow or not allow Reolink to detect and add camera on the same network automatically 3 2 2 Local Settings Record Settings Record Path Where Reolink will save recordings if you select Record from the Preview screen Click Browse to choose another path on your computer if needed Recording file duration set the duration ...

Страница 17: ...mera will only record when motion is detected during this time None it means the camera will not record during this time Stream Type choose the stream type for the recorded file it includes Clear Balanced and Fluent Post record set the time of post record when recording triggered by motion detect Click OK to save and enable the settings 3 2 3 Local Settings Transcode On this page users can transco...

Страница 18: ...will show Start or Finish under Status Remove Remove the selected file from the box Clear Remove all the files in the box no matter it is selected or not 3 3 Playback Under this menu you can playback the recorded video both on your computer and the built in SD card 3 3 1 Local Playback Click the Playback button and go to Local playback On this page you can play the recorded video saved on your com...

Страница 19: ...emove the selected file from the list Click the button to delete the selected file from the list and your computer Click the button to choose the play mode among single play single cycle order play and loop play Click to choose the playing speed 3 3 2 Remote Playback Click the Playback button and go to Remote Playback On this page you can play the recorded video saved on the SD card 18 ...

Страница 20: ...der Device List 2 Click on the date when the video was recorded 3 Click the button to show time in detailed hours and minutes click the left arrow or the right arrow to choose the time 4 The recorded video will show in blue color click on the segment where you want to play and hit the button to play How to download video from SD card 1 Click the button 2 Choose the video you want and click on the ...

Страница 21: ...f the video 1 Click the button 2 Drag the scissors to choose the start time and end time of the video clip you would like indicates the start time and end time of the selected video 3 Click the button to download the selected video clip 20 ...

Страница 22: ...e Device Settings State It shows the current status of the camera whether it is login success or login failed Refresh Click this button to refresh the camera which will make another attempt to login This icon is available only when camera status is login failed Edit Click to edit the login information of the camera Delete Delete the camera from Camera List Device Settings Click the button to enter...

Страница 23: ...Position Settings Choose where to display the Camera Name including upper left lower left upper right lower right top center or bottom center Date Time Enable or disable to show the date and time on the screen Position Settings Choose where to display the time including upper left lower left upper right lower right top center or bottom center Privacy Mask Turns on off the masking function 22 ...

Страница 24: ...ted 3 Click OK to save the settings NOTE 4 masks are the maximum areas you can set for one camera And it Will affect recordings 4 2 Device Settings Recording Users can modify parameters for different stream type Clear and Fluent option and schedule settings for the SD card 4 2 1 Recording Encode It allows you to alter and customize how the camera records footage and encodes the files such as Resol...

Страница 25: ... Frame Rate fps Choose the Frame Type for the selected stream type Maximum Bitrate kbps Choose the bitrate for the selected stream type The higher the bitrate is the better quality the recording will be and the more space each recording will take up on the hard disk H 264 Profile set the H 264 profile to be Baseline Main or High Note Both the main stream and the sub stream are always operating in ...

Страница 26: ...vent occurs that the camera will continue to record Note This option will only be available when SD card has been inserted 4 2 3 Recording Schedule This page allows you to set the recording schedule of the SD card Click the grid box to choose different schedule type If you want to select a large area click the schedule type to select it then press the left click button on the mouse and move it to ...

Страница 27: ...d has been inserted SD card can only store Motion Detection alarm it doesn t support continuous recording 4 3 Device Settings Network Under Network there are 4 sub menus including General Advanced Status and Wi Fi Settings you may check and configure the network parameters of the camera 4 3 1 Network General On this page you can configure the network parameters of the camera and check the MAC addr...

Страница 28: ...servation on your router for the camera in order to avoid IP conflict IP Address enter a fixed IP address for the camera in dotted decimal notation Subnet Mask Enter a subnet mask in dotted decimal notation Gateway Enter a default gateway in dotted decimal notation Preferred DNS Enter a DNS address in dotted decimal notation Alternate DNS Enter a DNS address in dotted decimal notation MAC Addr Dis...

Страница 29: ...d setup please refer to Email Setup FTP Setup the FTP server which the camera will upload its video or picture to For detailed setup please refer to FTP Setup Push Enable disable Push Notification and setup its schedule Port Settings Displays the port of the camera users can change the port value here For more information please refer to Port Settings UID Displays the UID code of the camera The UI...

Страница 30: ...r Name Enter the username you set up with your DDNS server Password Enter the password you set up with DDNS server Confirm Password Re type the password to confirm Click OK to save and enable settings NOTE If test is unsuccessful a message will appear on screen informing you that Update was Unsuccessful This could mean that there s a problem with your network setup or there s a problem with the DD...

Страница 31: ...time Click Synchronize to synchronize the time now click OK to save and enable settings NOTE 1 If you have enabled NTP set this to the time zone where you are 2 Some NTP servers are NOT fully compatible with DST Daylight Savings Time This may cause your system to double count adding one or removing one more hour than they should or cancel each other out You may need to change your timezone to adju...

Страница 32: ...l from Type it in the format youraddress gmail com please NOTE the email address should be your own email account Password The password for the Sender email account Recipient Address The email address you want the Camera to send emails to You can specify up to three recipient E mail addresses Attachment Select to attach picture or video when send e mail or receive only notification disable Picture...

Страница 33: ...y send you an email when motion is triggered during the selected time None the camera will not send you email during selected time E mail Test Click this button to test whether the e mail setting is successful If test failed please check the internet connection and the settings above Click OK to save and enable settings 32 ...

Страница 34: ... FTP server does not have a username and password User Name Type in the username of your FTP server Password Type in the password for your FTP server Upload Directory Input the upload folder name Maximum File Length Set the size for the video uploaded to FTP server The default value is 100 File Type Select to upload picture or video to the FTP server FTP Postpone Set the post record time after mot...

Страница 35: ...record when motion is triggered and upload to the FTP server during this time None the camera will not record and upload to the FTP server during this time FTP Test Click to test whether the FTP is setup successfully If test failed please check your configuration and try again Click OK to save and enable settings 34 ...

Страница 36: ...a web browser The default value is 80 and you can change it HTTPS Port Default value is 443 and you can change it RTSP Port Used to send the streaming file to Realplayer the default value is 554 and you can change it RTMP Port Used to send the streaming file to Flash Player the default value is 1935 and you can change it Onvif Port used to add the camera to third party Onvif client software The de...

Страница 37: ...4 3 3 Network Status This pages shows the network parameters of your camera including IP address subnet mask gateway preferred DNS and alternate DNS 36 ...

Страница 38: ...he Wi Fi network you want to Join the SSID will show in the SSID field 3 Enter the Wi Fi password of the SSID you choose You may click Show Password to display the password you entered double check whether it is correct 4 Click on Wi Fi Test to test if the WIFI Setting is succeeded If Wi Fi Test Succeed click OK to save the settings If Wi Fi Test Failed please check a if the password is correct b ...

Страница 39: ... Enable box to enable motion detection you can set up the sensitivity schedule motion area on this page Note Don t use PTZ system and motion detection simultaneously 4 4 1 Motion Sensitivity It means how sensitive the camera will be to the change of the environment Drag the slider to change the sensitivity value The lower the number is the more sensitive the motion detection will be and the more f...

Страница 40: ...ing condition False Triggers Setting the motion detection at high sensitivity levels 4 or lower increases the frequency of false alarms On the other hand low sensitivity levels 20 or higher increase the risk that a significant motion event such as an intruder will not trigger the motion detection to record Check the Motion Detection settings both during the day and night In low light conditions or...

Страница 41: ...that you test your motion detection sensitivity both during the day and at night to ensure your sensitivity setting is suitable for either lighting condition 4 4 2 Motion Schedule You can set up the time schedule when the camera will detect motion The red box means when motion is detected it will trigger an alarm Alarm Camera is sensitive to motion and will trigger an alarm during this period None...

Страница 42: ...area you configured OK Click to save the motion detection area configured Cancel Cancel the settings you just made Tips 1 Click mouse to select and click again to deselect 2 Click and drag the left click button on the mouse to select or deselect certain area you want 3 Click OK on the Alarm page to save and enable settings 41 ...

Страница 43: ... Europe and Australia NTSC used in the US Canada and Japan Time Zone Choose the time zone where you are Date Format the format of the date you want the camera to show System Time the current time of the camera It could be edited manually Synchronize Local Time Click to synchronize the camera time with local PC time DST Settings Turn on and set up DST if DST is applied in your area As to how to con...

Страница 44: ...T Settings to enter the setup page 2 Check Enable to enable DST Settings 3 Choose the offset time 1 hour or 2 hours ahead according to the DST policy in your area 4 Type in the Start time and End time when DST is started or ended in your area 43 ...

Страница 45: ...evice name model number and firmware version etc 4 5 3 System Maintenance On this page you can set the camera to reboot itself automatically at a certain time reset the camera to default settings and upgrade the firmware etc Enable auto reboot Enable or disable auto reboot of the camera 44 ...

Страница 46: ... update its firmware How to upgrade firmware 1 Download the firmware from Reolink official website https reolink com firmware 2 Go to Device Settings System Maintenance click on From Local 3 Click on Browse to locate the upgrading file end with pak click on Upgrade to upgrade the firmware Note It is suggested to check Update Configure File when upgrading the firmware And the configuration set to t...

Страница 47: ...4 5 4 System Performance This page shows the CPU loading for the connected Camera bit rate and Ethernet Port Throughout 4 5 5 System Reboot Click the Reboot button on this page to restart the camera 46 ...

Страница 48: ...eck the SD card info or format the SD card on this page Note 1 This option will only be available when SD card has been inserted 2 Before insert the SD card please power off the camera otherwise SD card may not be recognized by the camera 47 ...

Страница 49: ...4 7 Device Settings User Under this menu you can check and modify the user information 4 7 1 User Online User It shows the current users who are accessing the camera 48 ...

Страница 50: ... Login Password check to enable password for the added user Administrator Whether or not this account has administrator authority Password Type a password for the added user Confirm Password Re type the password to confirm Click OK to save and enable settings 4 7 3 User Manage User Change the password for the User or delete user on this page 49 ...

Страница 51: ...Enable Login Password enter the old password input the new one and re type it to confirm then go to OK it will show Operation Succeed on the bottom which means the password changed successfully Note 1 If the old password is the default one please leave the Old Password field blank 2 Users cannot change the username of admin 50 ...

Страница 52: ... Settings Click Basic Settings to display the submenus including OSD Encode and Image 5 1 Basic Settings OSD Please refer to 4 1 Device Settings Display 5 2 Basic Settings Encode Please refer to 4 2 1 Record Encode 51 ...

Страница 53: ...played in the image The higher the saturation the brighter and more vivid colors will appear to be Hue Changes the color mix of the image this can have very dramatic results Sharpen Sharpen image to increase the Signal Noise Ratio Mirroring Choose to change the orientation of the image to be horizontally reversed Rotation Choose to turn the image upside down Default Click Default to restore defaul...

Страница 54: ...erent times of the day and night Color the camera will show a colorful image which is usually in the day time Black and white the camera will show the image only with black and white color which is usually during the night when the IR LEDs are on Auto the camera will automatically switch between Color and Black and white according to the light conditions Backlight Optimize brightness and contrast ...

Страница 55: ...om and to any country other than the country of origin The warranty does not cover any incidental accidental or consequential damages arising from the use of or the inability to use this product Any costs associated with the fitting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user This warranty applies to th...

Страница 56: ...answers and solutions If you may need any technical support please contact us at support reolink com We have developed user friendly products and documentation You may download the software and manual from https reolink com software and manual You may download Firmware from https reolinkhello com firmware 55 ...

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