09
Bluetooth Connection
If the regular connection to Bluetooth failed, please try the below
steps:
1. Reset the scale for taking out one battery for 5 seconds and
putting it back in.
2. Reset the Bluetooth connection.
Turn on Bluetooth on your Smartphone. Location also needs to
be turned on for Android 6.0 or higher.(Required by Android
System)
> Open the RENPHO App.
> Under the "Measurements" section, select the top right "+".
> Select "Device Management".
> Find the model number that begins with "ES" and slide it left to
forget the device.
> Tap "+" on the top right to enter pairing mode.
> Step one foot on the scale surface to wake it up.
> After a few seconds of loading, the scale model number will
appear (begins with "ES"), tap it.
> Step on the scale again to complete the pairing.
If none of the above steps resolves your connectivity issues, try the
"Bluetooth anomaly detection" function:
1. Open the RENPHO App.
2. Go to "My Account" and select "Settings".
3. Select the "Bluetooth anomaly detection" and follow up the
instructions.
4. Submit the abnormality report.
5. Share your App account to support team.
([email protected])
Our tech team will diagnose the Bluetooth connection problem
further.
