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Q20: Why M-office can't work properly after M-office is correctly installed
in my PC USB port?

M-office is quite different with regular USB devices like USB keyboard or

mouse. It needs certain power from the USB port. If M-office can't work

properly after this device is successfully installed, please unplug this

device and plug into another PC USB port.

We found some PC USB port is extended from motherboard through

extension connector/cable and sometimes the connector/cable is at bad

quality, it will cause M-office to malfunction. For this case, we recommend

you to plug M-office into another USB port or use one USB hub with

Содержание M-office

Страница 1: ...dware Setup 15 3 2 M office Software Setup 17 4 Use M office 27 4 1 Before Making a Call 27 4 2 M office Icons 28 4 3 M office GUI 28 4 3 1 Option 29 4 3 2 General Setting Page 31 4 3 3 Audio Setting...

Страница 2: ...2 5 FAQs 90 6 Regulation 123...

Страница 3: ...A and the incoming call will be forwarded to the assigned Skype account or SkypeOut number based on the caller s dialing extension number and the extension table setting No matter employees are in off...

Страница 4: ...g your home number and the call can be forwarded to your mobile phone Skype for free The document of M office comprises of several parts as following A quick installation guide can help you install an...

Страница 5: ...nging Fast on off Call Active Always on Error Always off Audio 16 bit PCM Power USB power and no external power needed Operation Temperature 0 to 55 degrees Celsius Regulatory Compliance FCC Class B C...

Страница 6: ...e service call Very useful for areas without SkypeIn service Automatically set Skype various status to match office operation hours Skype recovery button to resolve Skype login slow call connecting an...

Страница 7: ...n when you need it 1 4 Minimum System Requirements To keep normal functions of M office user needs to make sure his her system to meet the following minimum requirements One Computer running at 1G Hz...

Страница 8: ...8 PBX mode application...

Страница 9: ...9...

Страница 10: ...hange API for the new release we can t guarantee our current M office software can work with the new update seamlessly You should be able to adopt it for a basic Skype talk and you can download the la...

Страница 11: ...11 5 Next there pops out one window for install Skype Click to Call option Make the decision and click Continue...

Страница 12: ...12 6 Make Bing your search engine and MSN your home page options window pops out Make your decision and click Continue...

Страница 13: ...13 7 After installation is complete Skype will ask for account login or create a new account Please login and then Skype is running...

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Страница 15: ...fice dongle from M office package and take off the USB connector cover 2 Plug M office dongle USB connector into the computer USB port 3 Connect one telephone cable between the RJ 11 port of M office...

Страница 16: ...16 4 Use the 1 to 2 female phone plug jointer to connect carrier landline or PBX analogue extension line one phone or PBX extension phone and M office RJ 11 port as below figure...

Страница 17: ...the M office dongle hardware setup the next step is to install the M office setup program into the computer To install the M office setup program 1 After the M office dongle is connected to the comput...

Страница 18: ...n follow the instructions to install the M office setup program 3 In Windows 2000 user might get below Digital Signature Not Found window Click Yes to continue installation 4 Then next window will rec...

Страница 19: ...Language window pops up Choose a preferred language by scrolling down the selection bar After choosing the language click OK 6 The Welcome to the M office Setup Wizard appears Read the on screen instr...

Страница 20: ...0 7 In the next window check the box of I accept the agreement after reading the agreement carefully Then Click Next Note User can click Back to go back to the previous step anytime during installatio...

Страница 21: ...indow designate a folder for the installation A default folder will appear If this is not a preferred folder for user click Browse and choose a folder from the list After deciding folder for the insta...

Страница 22: ...Start Menu folder A default folder will appear If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder If this is the case c...

Страница 23: ...n or the Quick Launch icon Check the appropriate box as desired After M office software is launched the Desktop icon will appear on the computer desktop and the Quick Launch icon will appear in the le...

Страница 24: ...nstallation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If...

Страница 25: ...25 12 In the next window user can choose to launch M office Check the Launch M office box default is enable Click Finish to finish the setup...

Страница 26: ...ce software will usually automatically click Allow access option but user can manually click Allow access in case M office software doesn t make it Note Please do not choose the option of Deny access...

Страница 27: ...carrier landline or PBX analogue extension line A Skype program version 7 16 or later is installed and launched in the computer A Skype account has been created and contacts have been added User can...

Страница 28: ...desktop Option has all settings for M office Skype Record Please refer section 4 6 Skype Recording lets user make Skype voice recording during a Skype call Remote Monitor next generation software func...

Страница 29: ...pply button at the bottom of Option dialogue after making a new setting the new setting will be activated immediately and user can continue to make more changes if necessary User chooses either OK or...

Страница 30: ...30 Audio Setting Page Phone Setting Page Speed Dial Setting Page...

Страница 31: ...ave PBX mode Extension table Welcome IVR Forward to any call Landline calls Skype calls and Delay until landline call forwarded Language selection Launch at Windows startup Skype recovery button Delay...

Страница 32: ...32 1 Operation mode Forward mode and PBX mode The default setting is Forward mode 2 Forward mode Incoming landline or Skype calls can be forwarded to mobile...

Страница 33: ...ting is 0 second IVR or Customized forward wave M office supports landline like ring back tone at default User can have own ringback wave such as ringback wave file for mobile call Or user can have ow...

Страница 34: ...setting is enabled the M office program will be automatically loaded and executed when the computer operating system is started The default setting is enable 6 Skype recovery button If user has proble...

Страница 35: ...choose the appropriate area code After that user doesn t need to dial the area code of a traditional local number for a SkypeOut call M office program tries to collect the complete area code numbers...

Страница 36: ...for Skype calls User needs to wake up the PC when he wants to use M office for Skype calls Default setting is enable 12 If Remote Monitor function is enabled prevent computer entering sleep When user...

Страница 37: ...ice operation mode form PBX mode to Forward mode after office hours 4 3 3 Audio Setting Page In Audio setting page user can change audio settings including M office device volume control Always force...

Страница 38: ...38 M office device volume control User can individually adjust the speaker volume and the microphone volume of M office To adjust the audio wave output volume drag the speaker volume...

Страница 39: ...as Skype audio Sometimes user wants to use other device as Skype audio temporary and this setting needs to be unchecked or makes the software exit Default is enable Windows default audio device setti...

Страница 40: ...40 International busy tone setting User can choose the living country from country selection list Then click OK or Apply M office will hook on landline when it detects certain busy tone...

Страница 41: ...ll The default international busy tone country setting is United States M office supports busy tone for most countries now User s busy tone parameter setting When user can t find the living country fr...

Страница 42: ...42 PBX extension port busy tone If M office is connected to PBX analogue extension port user needs to fill in the PBX extension line busy tone frequency and on off period cadence by...

Страница 43: ...is one busy tone detect tool within the M office installation CD After running this tool there is a Help button to click to get how to use this tool It is important to fill in the correct busy tone p...

Страница 44: ...44 4 3 5 Speed Dial Setting Page Skype doesn t support speed dial function for version 4 0 and later User can use this page to set speed dial for any Skype user or SkypeOut number There...

Страница 45: ...ice will choose M office speed dial setting page as the first priority Skype Speed dial list can be exported as back up for import in future Whenever there is the problem to import speed dial list or...

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Страница 47: ...n t take later landline calls Please select your local country as below figure and fill in the correct PBX extension line busy tone if M office is connected to PBX analog extension line Always remembe...

Страница 48: ...ion on enabling forward function Forward to any SkypeOut or any phone number function will use SkypeOut credits Skype calling program or landline Password setting needs to be cautious Don t set a pass...

Страница 49: ...ount At forward mode user needs to fill in forward Skype accounts If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such information As...

Страница 50: ...50 the Skype contact with right mouse and choose View Profile Then get contact s Skype account ID and fill in M office for application...

Страница 51: ...rary cc748993 v ws 11 aspx to arrange a PC restart every two weeks when M office should not be in use Setting and usage Plug M office device into PC USB port and install M office setup program After l...

Страница 52: ...52 Default operation mode is Forward mode...

Страница 53: ...ing Skype calls for any forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M office Skype...

Страница 54: ...st to make sure all settings are correct Forwarding incoming landline calls to mobile Skype might have problems to work for following cases 1 Sometimes there might be connection problems between PC Sk...

Страница 55: ...ng landline calls It won t apply to incoming Skype calls If user wants to use forward function and also wants to pick up the incoming landline call directly when he she is near the phone User can cons...

Страница 56: ...are two methods to pick up incoming Skype calls after your PC is running M office One is to forward incoming Skype calls to another Skype account like your mobile phone Skype or your mobile phone via...

Страница 57: ...ider to enable this option and Skype sound setting will be changed to user s previous setting after M office is ended It is not suggested to enable this option if it is not needed since user will suff...

Страница 58: ...en is locked or screensaver is active M office function can still work For details please refer FAQ 13 of this manual The default setting is enable Remote Monitor function doesn t support now It will...

Страница 59: ...for incoming calls If this setting is enabled there will be a default welcome IVR to remind callers it is not office hours and user can still dial extension number User can have own customized IVR as...

Страница 60: ...eOut calls with password if Incoming landline calls for any Skype SkypeOut calls function is enabled Please refer 4 4 2 Forward to any call Incoming landline calls for any forward Receive Skype calls...

Страница 61: ...61 Incoming Skype calls for any forward...

Страница 62: ...t And the caller can do any call forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M off...

Страница 63: ...ith Skype account login under Skype 7 16 0 102 you might get a warning message for Skype version upgrade when you log in another Skype account For that case you need to install recent Skype version li...

Страница 64: ...t be set too short or an incomplete dialing number might be sent out Customized IVR for any Skype SkypeOut There is a default IVR to remind the allowed for any Skype SkypeOut Skype caller to call exte...

Страница 65: ...nged to the Allowed Skype accounts for any Skype SkypeOut or landline call forward list When such Skype caller hears the IVR he she can press extension number Skype speed dial or SkypeOut number If th...

Страница 66: ...ded there will be a Delay before callout time default 3 seconds to wait before the call is dialing out The call delay time can t be set too short or an incomplete dialing number might be sent out Cust...

Страница 67: ...tone to save the setting or setting modification and make it valid User can check with PBX vendor for PBX extension line busy tone or there is a PBX extension line busy tone tool in the M office insta...

Страница 68: ...68 regularly Only enable forward to any Skype SkypeOut or landline function when you need it E mail or mobile phone number Skype account...

Страница 69: ...e SkypeOut call forward table If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such information As following two figures user needs to...

Страница 70: ...crosoft com en gb library cc748993 v ws 11 aspx to arrange a PC restart every two weeks and when M office should not be in use Setting and usage Plug M office device into PC USB port and install M off...

Страница 71: ...71 Then General page of Option pops out...

Страница 72: ...have an extra Skype account set for call forward to M office Skype account as just mentioned above For more details you can refer 4 5 2 Forward to any call Incoming Skype calls for any forward In the...

Страница 73: ...73 Extension table...

Страница 74: ...74 To operate at PBX mode user needs to enable PBX mode Press Extension table button to have extension table as the upper figure There are 10 extension...

Страница 75: ...th mobile phone screen lock If user finds M office Skype can t call mobile phone Skype although the reverse call works such problem might cause by M office Skype For that case user can reset router or...

Страница 76: ...s not suggested to enable this option if it is not needed since user will suffer repeat Skype login when M office is launched again in the future The default setting is disable If M office software is...

Страница 77: ...rd the incoming Skype calls after office hours to three assigned Skype accounts or SkypeOut number Any forwarded Skype account or SkypeOut call is answered other two calls will be cancelled If Skype c...

Страница 78: ...tting is disable How to make or receive Skype calls on the computer with M office running M office is set to be Skype s audio devices when it is running Make Skype calls a If user wants to make Skype...

Страница 79: ...oming Skype calls can be forwarded to the assigned employee s Skype account or SkypeOut number after callers press extension number 4 5 2 Forward to any call M office allows some assigned Skype accoun...

Страница 80: ...80 Incoming Skype calls for any forward...

Страница 81: ...And the caller can do any call forward In the future if Skype adds support for DTMF sending during a Skype to Skype call there is no need to have an extra Skype account set for call forward to M offic...

Страница 82: ...7 16 0 102 you might get a warning message for Skype version upgrade when you log in another Skype account For that case you need to install recent Skype version like 7 32 and log in your M office Sk...

Страница 83: ...d dial or SkypeOut number Admin can record own wave file for customization IVR Incoming Skype calls for any landline call Any landline call This option needs to be checked to enable this function Pass...

Страница 84: ...landline phone number User has a second chance to pass password verify Incoming landline calls for any Skype SkypeOut call If user wants to call in M office landline and make any Skype or SkypeOut La...

Страница 85: ...sions M office recording function doesn t work for general case now If recording function is important for user user can consider to install M office under Windows XP SP3 or Windows server 2003 Beside...

Страница 86: ...rom Check for latest update of M office system tray icon There will also be a notice in updated M office online help or user manual User can choose Skype recording for caller callee or both during a S...

Страница 87: ...tton below Skype recording setting page will pop out After finishing setting changes please press OK button to save the changes Record file path The default folder is My document Skype record User can...

Страница 88: ...Default setting is disable Recording auto starts whenever there is a Skype call If it is enabled recording will automatically start based on the recording setting once a Skype call is in progress Defa...

Страница 89: ...89 4 7 Skype Remote Monitor Skype remote monitor function is not supported now It will be online upgraded in the future...

Страница 90: ...A User will get upgrade reminder whenever there is a later M office software release User can make the decision whenever M office upgrade reminder pops out If user chooses Do not upgrade and don t rem...

Страница 91: ...should be successfully installed Q4 Why does M office system tray icon at the right bottom corner of Windows desktop show Skype unavailable A Please make sure Skype is launched and on line User can r...

Страница 92: ...l down the bar to find device Name M office exe Not allowed to use Skype Choose this device and click Change button to get the warning window Another program wants to use Skype and make proper choice...

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Страница 95: ...able or Allowed Skype accounts for any Skype SkypeOut call forward list A If the filled in Skype account format is like e mail someone sample com or mobile phone number M office can t use such informa...

Страница 96: ...install Skype 7 16 0 102 or earlier version for M office when I enable Skype calls at PBX mode This FAQ is for M office software version v1 0 0 9 or earlier A User will get pop out message of installi...

Страница 97: ...102 or earlier version can support incoming Skype calls for Skype SkypeOut forward now But user needs to manually set the current M office Skype account direct forwarded to a new M office Skype accoun...

Страница 98: ...ter a short time Login the current M office Skype account and go to tools Options Calls Call forwarding as below Although Skype announced Skype version earlier than 7 16 won t be supported after 03 01...

Страница 99: ...ne calls A User needs to connect landline or PBX analog extension line to the input one RJ11 of the attached 1 to 2 RJ11 female plug jointer and connect phone and M office RJ11 port to the output two...

Страница 100: ...he assigned Skype account like mobile phone Skype or phone number via SkypeOut If Skype calls forwarded to Skype SkypeOut is not enabled user can set Skype sounds for incoming calls and pick up the in...

Страница 101: ...d if Incoming landline for any Skype SkypeOut function is enabled Q10 Why M office can t accept a new landline call after the first landline call is forwarded A If user doesn t select correct country...

Страница 102: ...call notification is due to lack of setting Skype notification in mobile phone setting Iphone or Android users can refer below setting pictures iPhone Settings Notifications Skype APP Sound and others...

Страница 103: ...e Skype with mobile phone screen lock If user finds M office Skype can t call mobile phone Skype although the reverse call works such problem might cause by M office Skype For that case user can reset...

Страница 104: ...ort f Mobile phone internet connection quality will seriously affect the forwarded mobile Skype call If necessary it is suggested to set SkypeOut as your forward setting Q13 M office needs your comput...

Страница 105: ...Windows L keyboard combination to automatically lock the screen When the PC is locked M office can still work n b Screensaver M office software won t prevent your computer entering screensaver after...

Страница 106: ...as M office This setting is to make sure Skype audio will be fixed to M office when you are running M office If sometimes you want to use other Skype audio device you can close M office or disable Alw...

Страница 107: ...ion When you want to make Skype calls you can close M office software and you will have previous Skype sound during the calls If you don t care about Skype sound change it is recommended to keep the s...

Страница 108: ...ess 6 digit password and make the landline call It is good to ask your PBX vendor s help to adjust the time to be over 12 seconds Q17 Why can t I hear the voice of Skype forwarding call from landline...

Страница 109: ...t sound device A There are two methods to resolve this problem Remember to save your setting after modify a Your system audio setting could be like below figure Right click the volume system tray icon...

Страница 110: ...d card Then you should be able to listen to music from your preset sound device like speaker b Open M office system tray icon Option and click Audio page Make sure Windows default audio setting is not...

Страница 111: ...ith M office via Windows remote desktop connection the default setting might leave M office under the control of the remote connecting machine and cause Skype audio setting error for M office Before c...

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Страница 114: ...port If M office can t work properly after this device is successfully installed please unplug this device and plug into another PC USB port We found some PC USB port is extended from motherboard thr...

Страница 115: ...nager menu Find M office software and delete it Then run M office again Q23 How can I uninstall M office software A Please follow below two steps a Close M office program by clicking M office system t...

Страница 116: ...on is important for user user can consider to install M office under Windows XP SP3 or Windows server 2003 Besides another option is running M office with Skype 7 16 0 102 Although Skype announced Sky...

Страница 117: ...le Q29 Why some of my computer USB ports don t work with M office A Some Windows 2000 or Windows XP systems might have driver problem with their USB 2 0 ports since both operation systems have been re...

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Страница 122: ...d DTMF tones during a Skype to Skype call If user wants to make a Skype call to M office Skype and then make any Skype Skypeout or landline call forward please refer section 4 4 2 Forward to any call...

Страница 123: ...ser is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and...

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