Regency Plateau™ PTO30 Outdoor Gas Fireplace
31
WARRANTY
Regency
®
Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly
before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited warranty to the original purchaser of a Regency
®
Product. This warranty
is not transferable.
Limited Warranty:
The gas valve, burner tube, pilot assembly, fl ame sensor, electrode, control modules, switches and wiring for battery compartment are all covered for (2) two years on parts and (1) one year
on subsidized* labor only against defect in manufacture, from date of purchase.
Ceramic logs, volcanic stones, glass crystals, and tempered glass wind shield carry a (1) one year warranty against manufacturing defect, on parts, with no labor allowance, from date of
purchase.
Special fi nishes such as stainless steel components are not covered against environmental damage including corrosion, misuse, cleaning or handling issues that cause discoloration. To
receive consideration any damage claim against stainless steel components must be submitted at the time of installation. Damage from abrasive cleaners and discolouration to stainless
components caused by heat, are not covered under warranty. Damage reported after installation will not be covered.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid only with a receipt. Any item shown to
be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
Conditions:
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent provided that the
defective part be returned to the distributor or agent
Transportation Prepaid,
if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and evaluated for manufacturer
defect.
The authorized selling dealer is responsible for all in-fi eld service work carried out on your Regency
®
product. FPI will not be liable for results or costs of workmanship from unauthorized
service persons or dealers.
At all times FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, purchase date,
serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
Batteries are not covered under warranty policy.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit once manufactured. ie. as
products evolve, fi eld modifi cations or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence or problems
caused by environmental or geographical conditions, inadequate ventilation.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Malfunction | damage of this appliance due to mother nature (wind, rain, snow, etc.) is not covered under the terms of the warranty policy.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from FPI, may create a danger and nullify your
warranty on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.