BA_AE_PV Heater_V02.6_EN
42
16 Warranty
CERTIFICATE of WARRANTY
for PV heater
We hereby provide a warranty that, if the PV heater breaks down or suffers from a malfunction, we will exchange it on the terms
outlined below:
Duration of the warranty:
2 years
1. The AE manufacturer's warranty shall commence upon the PV heater first being commissioned. The warran-
ty shall end upon the expiry of the warranty period.
2. We guarantee that, if the PV heater should break down or malfunction should occur during the warranty
period we will send the holder of the warranty a replacement device on the following terms, either ourselves
or through a company instructed by us. AE shall be entitled to supply a replacement product, either of identi-
cal construction or otherwise a compatible device from a successive series in the same performance catego-
ry.
3. In order to assert the warranty claim, the failure or malfunction of the device is to be notified to the AE help-
line by e-mail, telefax or letter, presenting a copy of the sales receipt.
4. Once a guarantee case has been filed, AE will, either itself or through a company instructed, send the war-
ranty holder a replacement product together with a return delivery note. The replacement product will be free
of charge for the holder of the warranty if a warranty claim actually exists (breakdown of the device or mal-
function that does not fall under Clause 7), and the holder of the warranty sends the device complained
about, with a legible model identification plate, together with a copy of the sales receipt, in the container in
which the replacement product was delivered, to the address given on the return delivery note, no later than
10 business days after delivery of the replacement product.
5. The costs of sending the equipment back and forth from/to the site of the product complained of are to be
borne by the warranty holder.
6. This warranty does not cover any claims not expressly mentioned in this certificate of warranty.
7. The warranty does not cover any defects caused by modifications to or intervention with the device under-
taken by individuals not authorised by AE in this respect, defective installation or commissioning by the hold-
er of the warranty or a third party, not adhering to the instructions given in the operating manual (e.g. the
rules in regard to shipping, packaging, storage, protection from corrosion, handling, installing, commissioning
and use), technical specifications and any pertinent safety regulations, improper use or Acts of God (e.g. be-
ing struck by lightning, excess voltage, storm, fire, being nibbled by rodents, etc.). Also excluded from the
warranty are any defects in construction based on instructions given by AE's customer if AE had pointed the
risks out to the customer in writing, as well as the usual wear and tear of the heating element. The usual
wear and tear of the heating element shall primarily also depend upon the water hardness, and shall, for
technical reasons, be increased with increased or decreased water hardness.
8. The holder of the manufacturer's warranty may transfer its rights and obligations arising from this warranty to
third parties. AE shall likewise be entitled to assign any rights and obligations arising from this manufactur-
er's warranty to third parties.
9. Should it transpire that no warranty claim exists, or should the warranty holder making a claim not fulfil its
obligations, AE shall be entitled to charge the warranty holder for any expenditure incurred to AE through the
warranty claim being asserted, including the costs of the replacement product.
10. This manufacturer's warranty is governed by German law, with the exception of German international private
law. It does not limit the warranty claims of AE's customer, and is given in addition to the customer's warran-
ty claims.
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