www.
reefe
.com.au
Ascento Group Australia
©
AI.062020
P: 1800 807 604
3. Faults or losses or failure or damages are not covered by warranty where caused due to: Accidents, misuse, lack of maintenance, using with
unsuitable substances, not following these instructions, damage caused by lightning strike/power surges/spikes/brownouts, operating the pump
on power other than 230-240volts 50Hz mains power, or any other unforeseen or unexpected event or cause that is beyond our control.
4. Where fitted and where applicable: The complete Impeller set (including shaft), Pre-filter Sponge, Seals and O-rings are all wearing items and
therefore are not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due to a manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts have
been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT or LEASE.
No warranty applies, and no liability is accepted, if the pump is used in circumstances that we define as: HAZARDOUS SITUATIONS, MINE SITE,
REMOTE AREA, INDUSTRIAL APPLICATION, or any other UNSUITABLE APPLICATION, all of these circumstances are defined by us at our sole
discretion.
6. The Warranty excludes accidental or deliberate breakages, normal wear and tear, fading or breakdown due to the effect of exposure to sunlight
or chemicals, corrosion due to chlorine in the water, or any other external factor that may affect the life of the product.
7. This product is guaranteed as fit for the purpose of pumping CLEAN WATER, STORM WATER and GREY WATER in normal domestic household
use, and for NO OTHER USE. This pump is not intended for Potable Water, it has not been tested for Potable Water. Performance data quoted
is generally from test data and is approximate and does not take into account factors in the installation such as loss of pressure and flow due to
pipework & pipe-fittings & valves. It is the purchaser’s responsibility to ensure that the product is fit for their purpose and of sufficient size &
performance for their application.
8. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of these pumps must be constructed to allow the owner to easily
remove the pump for servicing, and to easily remove the pump for replacement, warranty replacement or upgrading. Warranty replacement does
not include costs of removal and re-installation as we have no control over the method of installation.
9. Before installing or servicing disconnect from the power supply.
10. This pump is not to be used as your sole water supply. For critical applications where loss of water supply for pump failure could cause serious
consequences, use a DUAL PUMP System so that you have a backup pump.
11. This pump must be installed in accordance with these instructions, and the Installation Checklist must be filled in and signed for warranty to
apply. The Pump MUST NOT be installed in any manner that if it were to leak, or fail to work, that it would cause damage or loss to property
or persons. It MUST be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be
accepted in the case of damage or loss caused by failing to comply with this condition.
12. The Pump must be correctly earthed and connected to a circuit with an integral RCD (safety switch) in the circuit breaker, in accordance with
the Electrical Regulations or Standards that are applicable.
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return the faulty appliance to the
original place of purchase with proof of purchase for replacement or refund. Alternatively you can mail us at PO BOX 650 MORNINGSIDE QLD
4170 or send an email to [email protected] with a photo of the faulty item, copy of your purchase receipt, a copy of the installation checklist, a
description of the problem, and your name and address and phone number - we will review your request and send you a replacement directly if
we accept your warranty claim. Or call us on 1800 807 604 with the above information; however we will always require a copy of your purchase
receipt and the installation checklist. Do not send the product to us unless we ask you to do so. Please note that guarantees and warranties only
apply when the installation and use of the product is suitable according to our definition. Prior to processing or accepting any claim against us, of
any type, we reserve the right to inspect either in person (with owners permission), or by use of a drone or any other method of our choice (with
owners permission), or request photographs and/or video evidence, or request for the product to be returned to our premises for inspection. If the
owner does not allow us these rights of inspection, we are unable to process any claim.
14. Pumps used in SUITABLE commercial or industrial applications are covered by a replacement warranty only, when proved to have a
manufacturing defect that has caused the pump to fail. No warranty applies when used in unsuitable applications, which shall be defined by us, at
our sole discretion.
15. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
16. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by Australian
Law does not void the remaining conditions, which shall stand unaltered.
WARNING: ELECTRICAL PRECAUTIONS
Do not install pump if there is no RCD (Safety Switch) on the power circuit. Before servicing a pump, always shut off the power supply and then
make sure you are not standing in water and that there is no risk of electrical shock. If the pump is direct-wired to the electrical circuit, contact
your qualified licensed electrician to disconnect if required.
DO NOT ATTEMPT ELECTRICAL REPAIRS OF ANY SORT UNLESS YOU ARE A LICENSED ELECTRICIAN
© COPYRIGHT 2020 No part of this publication is to be copied stored or distributed in any manner or form without the prior written permission of
Ascento Group Australia. E&EO. PRIVACY STATEMENT: We will not use your name, address, phone or fax number, or email address for marketing,
nor sell or provide it to any other third party for the purpose of marketing.
Brand
Model/Series which includes Vertical Float Versions
Warranty Period
REEFE
DRS160
12 Months
REEFE
RHS125
12 Months
REEFE
RHS750
2 Years
REEFE
RPP Series
12 Months
REEFE
RVS Series
2 Years
REEFE
RHV Series
2 Years
REEFE
RDC Series
2 Years
REEFE
RDP Series
12 Months
REEFE
All other types
12 Months
Rain&Town
RC150
2 Years
WaterPro
DV150
2 Years
