www.
reefe
.com.au
Ascento Group Australia
©
AI.062020
P: 1800 807 604
(D) Pump not pumping properly;
1.Too high head or pump under specified > Check specifications.
2.Too low water level > Check the water levels
3.Pipework is too long > refer to PIPE SIZING:
4.Pipework is too small > both these factors (3 & 4) will severely reduce the output of any pump > the longer and smaller the pipe, the lesser the
flow you will get.
(E) Pump runs but delivers only a small amount of water;
1.Pump is air-locked > Start and stop several times – see (B)
2.Vertical pumping distance is too high > Reduce distance or upgrade to a larger pump.
3.Too low water level > Check the suction and water levels
4.Serious damage to the impeller > Inspect and have it repaired or replaced by a pump technician.
5.Pump impeller is partially clogged with particles, causing motor to run slow and overload > Dissemble pump and clean.
6.Pipework is too long or too small > refer to PIPE SIZING:
(F) Fuse blows or circuit breaker trips when pump starts;
1.Turn all power OFF before attempting service
2.Motor may be defective. If you have checked and ascertained that it is definitely the pump (by process of elimination) we recommend that the
pump be replaced. It is not usually economical to repair a pump that is tripping the circuit breaker or safety switch.
3.Fuse size or circuit breaker may be too small > Recommended to be a dedicated circuit with Integral RCD
4.Impeller or volute opening are fully or partially clogged > Dissemble pump and clean.
(G) Motor runs for a short time, then stops;
1.Pump impeller is partially clogged with particles, causing motor to run slow and overload > Disassemble pump and clean.
2.Motor stator may be overheating > Ensure there is water and float switch is not jammed in the up position.
3.Impeller or volute openings are fully or partially clogged > Clean the impeller
If after checking all of the above, and the fault continues, CALL our WARRANTY DEPARTMENT on 1800 807 604 who will issue authorisation
of repair or replacement for pumps that are still under warranty. We will require a copy of your purchase receipt and the below installation
checklist, sent by Email, MMS or Fax.
Alternatively, you can return the pump to the place of purchase for a refund, if it is still in warranty.
WARRANTY RECORD – FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE RECEIPT
PURCHASER NAME.............................................................................................................. PHONE NO…….....………….....................
DATE OF PURCHASE ........./........./........ DEALER/STORE NAME…………………...............................................................................
DEALER SUBURB/TOWN……………………………………….....…………PHONE NO………………….............................................................
MODEL NUMBER OF PUMP……………………………………….....………… SERIAL NUMBER…………………...............................................
INSTALLATION CHECKLIST: MUST BE FILLED IN FOR WARRANTY TO APPLY
Installer Name ______________________________ Qualification:_________________________(write Owner if applicable)
Phone Number:_________________
If installed by a Plumber or Electrician, Licence No: ______________________
Tick the boxes as the item is completed/correct, put n/a if not applicable;
[ ] The Pump is being used for an appropriate purpose for which it is intended, according to the instructions
[ ] The Power Circuit the Pump is connected to is RCD (Safety Switch) Protected
[ ] For Permanent Installations: Barrel Unions are fitted on the pipe connections for easy removal & replacement
[ ] For Permanent Installations: a Swing Check Valve is fitted to the discharge pipe to prevent back-flow
[ ] Pipe is sized appropriately for the application (suitable diameter and length)
[ ] Float Switch (if fitted) of the Pump is free to move with no obstructions
[ ] For a Pump that is installed inside a tank or other enclosed space: The installation is constructed so the pump can be removed without
persons having to enter the tank/enclosed space.
[ ] If applicable: The pump is installed in accordance with National & Local Plumbing Regulations
[ ] For Permanent Installations: The Electrical Supply cable is protected in an appropriate manner in accordance with the current standard of
Electrical Safety Regulations AS/NZS 3000 – have it checked by a Licenced Electrician if unsure.
[ ] If the pump is “hard wired”, there is an isolation switch included (this must only be done by a Licenced Electrician)
[ ] The pipes and connections and the barrel-union on the pump, have been checked for leaks.
[ ] If applicable: The Owner has been shown how to access & clean & re-set the pump
Signed by the Installer: _____________________________ Date Installed:_____/_____/________
WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the
Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure. If you (the purchaser) do not fall within the meaning of “consumer” in the Australian Consumer Law
the provisions of the Australian Consumer Law may not apply. The following conditions form part of the instructions and do not over-ride your
statutory rights.
2. This warranty covers failure due to manufacturing defects for Sump Pumps (including but not limited to the series listed below, according to our
interpretation as to what is and is not covered) that are purchased and used in mainland Australia. We shall repair or replace faulty goods when
we ascertain that the fault is due to manufacturing defects, within the period of time as advised by us for any particular item. If you require a
refund, return the item to the original place of purchase.
