11
Troubleshooting
The following troubleshooting guide is designed to assist you in
identifying and rectifying any problems you may experience with your
tuner.
Symptom
Likely cause
Recommended action
No sound
The tuner is not turned on, or is not
connected to the power outlet
Check that the tuner is plugged into
the power outlet, and turned on
The sound of a particular
station is poor
Lack of signal
Make sure that the aerial is oriented
correctly to maximise this station
Stereo signal is ‘hissing’
Low FM signal
Switch to mono or improve the
aerial system
Station presets are lost
when the tuner is
unplugged for a day or two
Backup battery has failed. (the
internal rechargeable battery should
hold the memory for 30 days or
more without power, and last in
excess of 5 years)
Send the tuner in for service to
replace backup battery. Or leave the
tuner plugged into the mains power
at all times.
If the problem cannot be resolved by any of these recommended actions
you should make certain that the problem lies with the tuner, as
malfunction within other components may also be the cause of the
symptoms. You can do this by borrowing an amplifier and speakers that
you are certain are working, and replace your normal components with
these to test the tuner in isolation. If the problem persists, please see
your local REDGUM Audio dealer.
