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The specific return policy for your printer will depend on the re-
turn policy of the Recordex retailer/dealer where you purchased your autoprinter.
Recordex will not accept any returned printers if the ink car-
tridges have been installed. Once the printer has been opened and ink cartridges have
been installed the user agrees to keep the printer and the 30-day return policy is void. If
there is a manufacturer defect with your printer we will make sure that your printer is
repaired or replaced, at our discretion, during the first 12-months of ownership.
Do not install the ink cartridges unless you plan to keep the print
er!
The box and foam used to package your printer
for shipping is specially designed to prevent shipping damage. If your printer requires
service during the warranty period and you don’t have original packaging we will send
you a replacement set but the cost for a replacement set is $45.00. So we recommend
hanging on to the original box & foam.
To save space you can remove the packing tape from the top and bot-
tom of your printer box and fold the box flat. This might free up a little room in your at-
tic!
When calling for service we will need
to know the serial number of your StudioJet Printer, the date of purchase, and the name
of the company that sold you your StudioJet Printer.
Your serial number is located on the outside of your printer
box. You’ll also find the Model number listed on the same label. We recommend writing
the Serial number down in the inside cover of your User’s Manual.
If after reading the user’s manual you’re still having trouble with your
StudioJet Disc AutoPrinter then give us a call or drop us a line. Service Phone: 478-
237-5501 Email: [email protected]
IMPORTANT! READ FIRST!
