Tips Regarding the IR Touch USB Connection
When you connect your PC to the IR TOUCH port you are able to control your PC from
the SimplicityTouch using your finger or a pen.
Touch on Microsoft Windows & Google Chrome OS
PCs running Microsoft Windows and Google Chrome OS do not require a driver to be
pre-installed. Simply make the USB connection and wait for the plug-n-play driver to be
installed. It usually only takes a few minutes and then you will have multi-touch
capability of up to 10 simultaneous points of touch for drawing.
Touch on Apple OS X
Mac’s running Apple OS X will require the pre-installation of a touch screen driver. This is
available from our website and can be located here: XXXXXXXXXXXXXXXXXXXXXXX
After the driver is installed you can operate the Mac with a single point of touch. Some
multi-touch gestures are supported.
Occasionally when using a Mac you will need to calibrate the touch. See this video for
instructions on how to calibrate your SimplicityTouch on a Mac.
Loss of Touch
If you lose touch control follow these troubleshooting steps:
1. Make sure the USB cable is plugged into your PC and the Panel.
2. If you are running OS X make sure the driver is installed.
3. Make sure you are using the cable supplied with the panel.
4. Unplug and re-plug the cable to see if touch is restored.
5. Unplug and try a different USB port on your computer.
6. If the above steps do not work then try a shorter USB cable.
7. If all of the above fail to restore touch then contact tech support: 888-712-0278 or
Advanced Touch Controls
The SimplicityTouch (Gen3 and later) support dual touch output. This means that you
can have two devices connected at all times and use the onscreen input menu to switch
between devices. For example, you may have a teacher’s PC connected to HDMI 1 and IR
TOUCH 1, and also a wireless collaboration device (i.e. Vivitek NovoPro) connected to
HDMI 2 and IR Touch 2. In this setup you can use the Input to switch between HDMI 1
and 2 and the touch control will also switch between device 1 and device 2. For
instructions on how to setup the panel to support this read this how to guide:
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