©2016 ReconRobotics
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Recon Scout XL Kit Inventory
Recon Scout XL Kit Inventory
Please inspect the contents of this package to ensure that all materials are present.
If any of the materials are missing, please contact [email protected].
Your Recon Scout XL Kit includes:
One (1) Recon Scout XL Robot
One (1)
Operator Control Unit II (OCU II) with lanyard
One (1) 4-Pin AC Dual DC Battery Charger
One (1) Region-Specific AC Power Cable
One (1) Spare Activation Pin
One (1) Tether Kit
One (1) Volume Control Adaptor
One (1) Carrying Case
One (1) User Manual
©2016 ReconRobotics
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How do I request service if I am still experiencing problems with
my ReconRobotics equipment?
You can request service by contacting your ReconRobotics sales representative (refer
to page 17). When you contact, please have the following information available:
1. Problem
description
2. Customer agency
3. Contact name
4. Contact phone or email
5. Serial number of the product that is experiencing difficulties
Our technical staff will attempt to troubleshoot and resolve the problem. If repair
service is needed, we will set up an RMA (Return Material Authorization) and ar-
range for shipment of your equipment to our US repair facility. Standard turnaround
time for repair is under one week after receipt.
If your issue cannot be resolved remotely, ReconRobotics may provide loaner equip-
ment for Recon Scout XL kits during the repair process.
If your issue is not covered under warranty or by an extended service plan, we will
provide a not-to-exceed (NTE) repair cost estimate for your approval before com-
mencing repair. After repairs are complete, you will be invoiced for the actual cost of
repairs up to this estimate.
When sending equipment in for RMA, please include the entire kit (Robot, OCU II
and chargers) to ensure all problems are identified and necessary repairs can be com-
pleted.
If, after remote troubleshooting, the system is sent
back for maintenance and no problem can be
identified, a diagnostic fee may be assessed.
