8
Troubleshooting
Problem
Possible Cause
Soultion
The massager
doesn't turn on.
Poor contact due to
disconnected power or
loose adapter connection.
Re-plug to the power source and
reconnect the adapter.
Power is off.
Press the Power On/Off button
to turn on the massager.
The kneading nodes move
to their default starting
positions.
Press the Power On/Off button
to turn on the massager only
after the kneading nodes are in
their default starting positions
(when the indicator light on
the Power On/Off Button stops
blinking red).
The massager
shuts off
automatically
The massager will shut
off automatically after 15
minutes of use.
Press the Power On/Off button
to turn the massager on for
another 15 minutes.
The massager is overloaded
and the overload protection
is activated.
Restart the massager when the
load alleviated.
The motor shuts off
automatically because
the massager has been
operated for too long and
the overheating protection
is activated.
Let the motor cool for
approximately 30 minutes and
then turn the massager back on.
The heating
function does
not work
Heating function hasn't
been activated.
To activate this function
press Back Heating button
or Neck Heating button (the
corresponding indicator lights
will turn on.)
Warming up takes several
minutes after the heating
function is activated.
Please wait for 2-3 minutes after
activating this function.
lf you encounter any other problems,
please contact us at
