Product Warranty Card
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Thank you for using realme TV. We will provide our product with comprehensive warranty
services in accordance with applicable national laws and regulations. In case of any conflict
between the following policies and the National Policies, or Commissions, the national
policies shall prevail.
Warranty Terms and Instructions
1.
realme TV warranty policy
Product
Category
Warranty Coverage
Period
TV
TV
TV
Product
Parts
Panel
TV/Remote
Main Board, Remote
Control Board, T-CON
Board, Cable, Speaker
Extended Warranty for Panel
1 year
1 year
1+1 year
* Warranty applicable from customer purchase date.
* The warranty is only redeemable within the original region of purchase.
* Please keep the warranty card and invoice properly, both of which serve as the user’s
warranty certificate. Warranty card will not be re-issued if lost.
2.
The warranty is not valid and we provide chargeable service in the following cases:
2.1. Warranty is expired.
2.2. Without warranty card or purchase invoice, any alter on the warranty card or purchase
Invoice.
2.3. Defect or damage caused by improper testing, operation, demonstration, maintenance,
installation, adjustment, alteration or modification of any kind without following product
guidelines.
2.4. Defect due to physical damage, liquid damage or connection with equipment not
approved by realme.
2.5. Defect or damage caused by any non-preinstalled software.
2.6. Defect or damage caused by accident, floods, fire, winds, earthquakes, lightning, or
other natural disasters or voltage instability or other force majeure.
2.7. The Panel is damaged, deformed or scratched due to unauthorized installation or
transportation.
2.8. Repair conducted by unauthorized repair centers.
2.9. Products not purchased from realme authorized sellers (we recommend that you
contact the point of sale for support).
Service Contact:
E-mail: [email protected]
Website: www.realme.com
Toll Free: 18001022777
Address: 3rd floor, tower-b, building No-8, DLF cyber city, Gurugram, Haryana-122002, India
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