6
Troubleshooting
Problem
Possible Reason
Solution
After inserted the USB
cable into the USB
port,the indication light
doesn’t flash and
without a beep.
The PC’s USB port is out
of condition.
Connect the USB receiver
to another USB port or try
to connect to other
computers.
The USB cable or the
scanner is out of
condition.
Please contact
for the replacement.
Press the trigger, the
scanner has no reaction.
The red laser light does
not show up or become a
dot.
The laser head is out of
condition.
Please contact
for the
replacement.
The connection is
well,the laser light flashes
and scanner beeps. But
the barcode can not be
uploaded to computer.
The scanner was set to
USB virtual com.
Scan“restore
default”code on page 7.
