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For Technical Support Contact Real Flame at: 1-800-654-1704
Problem: Burner will not light using igniter
Possible Cause 1: Electrode and burners are wet.
-Wipe dry with cloth.
Possible Cause 3: Igniter Pin
cracked or broken - sparks at crack.
-Call Real Flame at 1-800-654-1704 for technical support.
Possible Cause 2: Igniter battery is dead.
-Check or replace the AAA battery in the igniter.
Possible Cause 4: Wire loose or disconnected.
-Reference page 15, step 1, reconnect wire. Call Real Flame at 1-800-654-1704.
Possible Cause 5: Wire is shorting (sparking) between igniter and electrode.
-Call Real Flame at 1-800-654-1704 for support.
Possible Cause 6: Igniter Pin
not pointing at thermocouple.
-Reference page 16, turn electrode to point at the thermocouple.
Possible Cause 7: Bad Igniter
-Call Real Flame at
1-800-654-1704 for
support.
Possible Cause 1: No Gas Flow.
-Check if Natural Gas supply is stopped. If it is not stopped, refer to
“Problem: Sudden drop in gas flow” on the following page.
Possible Cause 2: Quick Connect not fully engaged.
-Disconnect the quick connect at the gas supply and reconnect to ensure a
proper connection is made.
Possible Cause 3: Obstruction of gas flow.
- Check for bent or kinked hose.
- Clean the venturi.
Possible Cause 4: Spider webs or insect nest in the venturi.
Possible Cause 5: Burner ports clogged or blocked.
-Reference “Problem: Irregular flame pattern” on the following page. Clean the
burner ports as described there.
Problem: Burner will not light with match
Problem: The fire table emits a lot of black smoke when in use
Possible Cause 1: Hose from gas fire table is pinched.
-Make sure the hose is not pinched between the
fire table and the source of the gas.
Possible Cause 2: Flame is being obstructed at burner ports.
-Make sure that the gas ports on the burner are free
of any lava rocks so that the flame can flow naturally.
Troubleshooting
Igniter Pin
(Electrode)
Thermocouple
Burner
Burner Ports
Burner Ports
