15
Possible Cause: Burner ports are clogged or blocked.
-Clean burner ports. Do this by inserting a
paperclip into each of the burner ports to
ensure they are not clogged. WARNING: Make
sure burner is not on and the gas supply has
been properly disconnected. Allow 15 minutes
for unit to cool before touching it.
If these troubleshooting steps are unable to resolve the problem,
please call Real Flame at: 1-800-654-1704
Possible Cause 1: High or gusting winds.
-Increase flame to “HIGH” setting.
Possible Cause 2: Low on LP gas.
-Replace LP gas tank.
Possible Cause 3: Excess flow valve tripped.
-Refer to “Problem: Sudden drop in gas flow”
Possible Cause 1: Ice has built up on the outside of the LP gas tank because the
vaporization process is too low.
-Turn the control knob to “OFF”. Replace with a spare LP gas tank and resume
burning. Store the spare LP gas tank in a well ventilated area, away from children.
Problem: Irregular flame pattern, flame does not run the full length of the burner
Problem: Flame blow out
Problem: Flame seems to lose heat when burning in cold weather -
temperature below 50°F
TROUBLESHOOTING
Burner
Ports
