12
Troubleshooting
Problem (General)
Solution
No power.
- Make sure the AC outlet has power.
- Make sure that the power cable is properly
inserted.
- Check that the on/off (I/O) button is at I.
- Open the bottom chamber and check
connections.
LED lamp is off or
blinking.
- Make sure the lamp is properly inserted in the
socket.
- Check wire connections from chamber through
LED driver to LED lamp.
- Replace lamp and/or driver.
Film is lacking or not
playing at all.
- Check that the screen and player has power
and is turned on.
- If the button “M” on the player has been
pressed during operation, it will have changed
its output setting. To correct: press the “M”
button and wait 5 seconds. Repeat this
operation a couple of times until the image
appears on the screen.
- Take out, format and reload the memory card.
- Replace the memory card with a new one.
The video images are out
of scale/alignment.
- Please check that the content has been
produced according to the right Dreamoc
content manual.
- In case the player or screen has been adjusted
manually, contact your reseller for the correct
configuration files.
