9
Warranty Information
The bene ts provided to you under the following warranty are in addition to any other rights and remedies available to
you under the law.
1.
Warranty
If during the rst 2 years from the date of purchase, there is a defect in the product due to improper workmanship or
material, Real Flame will replace or repair the Real Flame product without charge. Any replacement product is warranted
only for the time remaining on the original Warranty Period.
Subject to the exclusions below, we warrant that the Real Flame product will be free from defects caused by faulty
workmanship and materials within:
(a) in the case of the Real Flame products used for personal, domestic or household purposes, a period of 24 months
from the date the Real Flame product is purchased as a brand new product from a retailer located in Australia or New
Zealand; and
(b) in the case of the Real Flame product used for purposes other than personal, domestic or household purposes
(including business or commercial use), a period of 12 months from the date the Real Flame product is purchased as a
brand new product from a retailer located in Australia or New Zealand. Real Flame products are designed and intended
for domestic use.
This express warranty is personal to the rst person who acquires the Real Flame product from the relevant retailer and
claims under this warranty cannot be made by anyone other than this person.
The bene ts conferred by this express warranty are in addition to the Consumer Guarantees referred to in section 3 and
any other statutory rights you may have under the Australian Consumer Law, the New Zealand Consumer Guarantees
Act and/or other applicable laws.
2.
Registration
You must register to receive the bene t of this warranty by completing the warranty registration on our website (www.
real ame.com.au) or completing and mailing the attached registration card within 30 days of purchase of your Real
Flame product (or, if the Real Flame product is tted to a new home, within 30 days of the date of settlement of purchase
of such new home).
3.
Exclusions
This express warranty does not apply where:
(a) the Real Flame product has been installed, used or operated otherwise than in accordance with the product manual
or other similar documentation provided to you with the Real Flame product;
(b) the Real Flame product requires repairs due to damage resulting from accident, misuse, incorrect installation,
improper liquid spillage, cleaning or maintenance, unauthorised modi cation, use on an incorrect voltage, power surges
and dips, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible
accessories or exposure to abnormally corrosive conditions;
(c) the repair relates to the replacement of consumable parts such as fuses in plugs and bulbs or any other parts of the
Real Flame product which require routine replacement;
(d) you are unable to provide us with reasonable proof of purchase for the Real Flame product;
(e) the breakdown occurs after the expiry of the express warranty period set out in section 1; or
(f) the Real Flame product was not purchased in Australia or New Zealand as a brand new product.
4.
Limit of Liability
The warranty provided under this warranty is limited to replacement or repair of the Real Flame product, at our option.
To the extent permitted by law, Real Flame excludes liability for consequential loss or any other loss or damage caused
to property or persons arising from any cause whatsoever, and damage arising from normal wear and tear.
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