90
Limited Warranty
What your warranty covers:
• Any defect in materials or
workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
(The warranty period for rental units
begins with the first rental or 45 days
from date of shipment to the rental firm,
whichever comes first.)
What we will do:
During the initial 90 days
• Exchange your camcorder with a new
or refurbished unit, or repair your
camcorder. The option will be ours.
There will be no cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new
or refurbished unit, or repair your
camcorder. The option will be ours.
Parts will be provided at no charge,
but you will be responsible for the cost
of labor required for the repair.
How you get service:
• Call 1-800-283-6503 and have your
unit’s date of purchase and
model/serial number ready. The
model/serial number information is on
the bottom of your camcorder.
• A representative will troubleshoot
your problem over the phone. If the
representative determines that you
should receive a replacement unit, you
will be provided with a Return
Authorization (RA) number and the
location of a nearby exchange point if
one exists. No returns will be
accepted without the RA number.
To receive a replacement camcorder
before you return yours:
If you are located near an
exchange point:
1. We will send a replacement unit to
the exchange point next business day
delivery in the continental USA.
2. The exchange location will notify you
of its arrival.
3. Take your unit, including all
accessories, and your evidence of
purchase date, such as a bill of sale, to
the exchange location and you will be
provided the new or refurbished unit.
4. If the repairs were covered by your
warranty, you will not be billed.
If you are
not located near an
exchange point:
1. Provide your Discover, MasterCard or
Visa account number and expiration
date to our phone representative. This
is for security purposes. If we receive
your unit including all accessories
within 14 days from the date you were
provided an RA number, only items
not covered by warranty will be
charged to your account. IF YOUR
UNIT INCLUDING ALL
ACCESSORIES IS NOT
RECEIVED WITHIN 14 DAYS,
THE SUGGESTED RETAIL
VALUE OF THE CAMCORDER
AND/OR ACCESSORIES WILL
BE CHARGED TO YOUR
CREDIT CARD. This amount will
be credited if the unit is subsequently
received.
2. We will send you a replacement unit
next business day delivery in the
continental USA.
3. You will receive an invoice packed
with the replacement product, but will
not be charged for the unit portion of
the invoice amount if we receive your
unit including all accessories within
14 days from the date you were
provided the RA number. Any labor
and parts charges not covered by the
warranty will be included and charged
against your account.
4. Ship the unit back to us along with all
accessories included with your
camcorder using the replacement
unit’s carton. Shipping instructions
will be included in the carton along
with your RA number, which will
allow you to easily ship the unit back
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