RCA DIRECTV, Руководство по установке

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Chapter 4 39
Additional Information
If you lose the satellite signal temporarily, the problem can usually be traced to one of these points:
1. Rain Fade —Rain fade is a normal, temporary loss of a satellite signal due to the inability of the satellite signal to
penetrate unusually heavy, rain-filled clouds, rainfall, or snowfall. Rain fade tends to be brief, lasting only as long as
the heavy cloud condition persists.
To minimize rain fade effects, maximize your signal strength. Then, when rain fade occurs, you have the best
chances of having a signal that is still strong enough to view.
Make sure the DIRECTV
®
Multi-Satellite dish is mounted securely. The strong winds that often accompany heavy
rainstorms can move the dish out of position if it is not mounted securely.
Also, heavy/wet snow and ice buildup on the DIRECTV satellite dish can block the satellite signal until the buildup is
removed.
2. Overheated Components —The satellite receiver must receive adequate ventilation to work safely and properly. If
the receiver overheats, the satellite signal may deteriorate until adequate ventilation is restored. Do not stack VCRs or
other components on top of the satellite receiver.
Toll-Free Telephone Product Help
You can reach Thomson multimedia Inc. at the following number: 1-800-679-4776 (toll free inside USA)
Thomson provides a toll-free telephone number to help you with any problems you may encounter with your DIRECTV
®
System, as many problems can be diagnosed over the phone. If necessary, a replacement unit can be shipped to you.
Please have your DIRECTV System model/serial number and date of purchase ready when you call.
If your unit
is out of warranty, we will quote the cost of an exchange unit to you.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a new or
refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific rights and
responsibilities.
Always consult Thomson and get a Return Authorization number before returning anything.
Obtain a Return Authorization (RA) number from the telephone representative before returning your equipment to avoid
delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson multimedia Inc.
The Thomson representative who authorizes the return of your equipment will give you an RA number over the phone. The
representative will also provide you with instructions on where and how to return your unit. Write the RA number in large,
clear characters on the outside of the box.
To avoid confusion and misunderstandings, shipments without an RA
number clearly visible on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel about the
problem. Include your name, address and model/serial number of your unit. These numbers are located on the back of
your receiver. If your DIRECTV System is within the warranty period, please provide a copy of the bill of sale to verify
purchase date. Use the original box and packing material to protect the equipment from damage in shipment.
For your
protection, insure all shipments for full replacement value and use a reliable shipper.
Thomson assumes no
responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by
Thomson.