DSP9612RM USER’S GUIDE
0049-0519-000
Page 28
REV.D
Appendix C
Limited Product Warranty
One Year Limited Hardware Warranty
Raymar Information Technology, Inc., dba Raymar-Telenetics, warrants their products against defects in hardware, material and
workmanship under normal use for one (1) year from the date of purchase. Raymar will, at no charge, either repair the product (with
new or reconditioned parts), or replace it (with a new or reconditioned product). Repaired replacement products are warranted for
either 90 days or the remainder of the original warranty period, whichever is longer. This warranty extends to the original end-user
only.
What This Warranty Does Not Cover
This warranty does not cover: (a) software; (b) installation or service of the product; (c) conditions resulting from consumer damage
such as improper maintenance or misuse, abuse, accident or alteration; (d) all plastic surfaces (including display screens) and all other
exposed parts that are scratched or damaged due to normal use; (e) operation of our products with equipment not supplied by Raymar
(f) products which have had the serial number removed or made illegible; or (g) products rented to others. This warranty applies only
to hardware products manufactured by or for Raymar Information Technology, Inc. and identified by the Raymar-Telenetics
trademark, trade name or product identification logo affixed to them. Refer to the Service and Support section of the User’s Guide for
service after the warranty expires. No warranty is made as to coverage availability or grade of service provided by the carrier.
General Provisions
This warranty sets forth Raymar’s entire hardware responsibilities regarding this product. Repair, replacement or refund of the
purchase price is at Raymar’s discretion. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES,
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, AND ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN
NO EVENT SHALL RAYMAR BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT,
FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR
OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE
THIS RAYMAR PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. WITHOUT LIMITING THE
FOREGOING, RAYMAR
SHALL HAVE NO LIABILITY FOR ANY DATA STORED IN OR USED WITH THE PRODUCT,
INCLUDING THE RECOVERY COSTS OF SUCH DATA OR PROGRAMS.
State Law Rights
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS. THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights which vary from State
to State.
Provincial Law Rights
SOME PROVINCIAL LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, THE
EXCLUSION OR LIMITATION OF WARRANTY COVERAGE IN CERTAIN SITUATIONS. SOME OF THE ABOVE
LIMITATIONS OR EXCLUSIONS CONTAINED IN THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. This warranty
gives you specific rights, and you may have other rights which vary from province to province.
How To Use Raymar’s Limited Warranty Service
To take advantage of this warranty, you must do the following:
• If you are having trouble with your product, contact Raymar service using
the appropriate number from the Service and Support section of the User’s
Guide. If it is determined that your product requires service, you will be
issued a Return Materials Authorization (RMA) form.
• Pack the defective product securely for shipping. Include only the units pre-
approved by service on your RMA form.
• This warranty is void if the product is damaged in transit, you must insure
your shipment.
• Ship the defective product, proof of date of purchase, and the RMA form to the address specified.
• Display your RMA number prominently on the outside of the shipping box. Customer is responsible for freight in, door to door.
Raymar is responsible for return shipping costs.
• To ensure prompt service, please write on the RMA form a brief description
of the problem you are experiencing with the product.
Raymar Information Technology, Inc.
7325 Roseville Road
Sacramento, CA 95842
Service Hotline (800) 747-1522
http://support.telenetics.com
or e-mail to
