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7 Troubleshooting
7.1 On the website, all of my interfaces are showing 0/0.
If your interfaces are showing 0/0, this means you either don’t have a license file installed, or the license file has become
corrupt. If you believe that there is an issue with your license file, please email Raven Electronics at
. Please be sure to include your
License Key
that is located on the web page
under the
Licensing
tab.
7.2
My HQi Client interface isn’t displaying any interfaces or
patches.
By default, HQi Clients don’t have access to any interfaces or patches. You must grant access to both of these on the
configuration website, under the Edit page for each particular HQi interface. It is recommended that you only give HQi
clients access to interfaces that you want them to be able to modify. For more information, see Chapter 2.7: The HQi
Client Interface.
7.3 I created a new interface,
but it isn’t displaying on my HQi
Operator’s screen.
HQi accounts are granted the ability to control interfaces through a whitelist system. If you make a new interface that
you want an HQi operator to be able to control, you must explicitly grant this access by editing the HQi interface on the
website. For more information, see Chapter 2.7: The HQi Client Interface.
