Troubleshooting
Supplementary Procedures
Finding Duplicate Numbers
Summary Architectural numbers should not be duplicated. If they are, the following symptoms may
appear.
Connections occur to speakers or phones which weren’t called.
Call-ins appear but cannot be answered or cleared.
Step 1. Dial #72 and look-up the physical number associated with the suspect architectural number.
Step 2. Dial #99 and change the suspect architectural number (refer to the Programming Section).
Step 3. Dial #72 and look-up the physical number associated with the changed architectural num-
ber. If the architectural number is duplicated, a new physical number will be displayed, if not
the field will remain blank.
Step 4. Reconfigure the architectural number to physical number relationships as required.
Phone Line TAP Functions
The Comdial
phones supplied with the TClV have a TAP function to help with transfers. This
is accomplished in two phases: First, the TAP function ensures that the person attempting to
transfer a call does not lose it by breaking the loop for too long; Second, that hanging-up on
one call and immediately picking-up the receiver to make another call does not initiate a
transfer. To pass this test, the timing setting of the TClV and the built in timing of the phone
must both be correct and compatible.
Transfer Capability Test
Step 1. Dial a trunk and get C.O. dial tone; then, press TAP and verify TCIV dial tone is received.
Repeat TAP if necessary to get dial tone.
Step 2. Dial another TClV extension and verily double ring. If only single ringing occurs, the TCIV
interpreted the TAP as a hangup (disconnect) and one of the following actions is indicated:
Phone TAP period is too long (greater than 0.75 seconds). Replace phone.
TCIV’s hookflash time is too short (refer to Programming Section and check
location code 64014=65)
Step 3. Hang-up and repeat Step 1 and 2 five times in a row to assure repeatability.
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1989 Rauland-Borg Corporation (Orig. 10/88; Rev. l/89)
