TC4400 Call-Control Console
4. Gray
Function Keys
Transfer: This is
used to connect two parties
together-typically, a call coming in on a “Trunk” key and
an inside party on a “Monitored Extension.”
If the Console is programmed for
Transfer,”
press
and then a “Monitored Extension”
key to transfer the caller from
Console to
di-
rectly ring the extension.
If the Console is programmed for
Transfer,” press
Transfer
to put the caller on hold
while you talk to an inside extension; if the person
there agrees to accept the call, press
Release
to
complete the transfer.
Hold: This disconnects audio communication but
keeps a party on-line until you come back to him or
transfer him to a Telecenter extension.
Page:
If the system includes Director switch panels,
pressing the Console’s
key will enable you to make
an announcement over all of the speakers switched to the
“A” (green) channel.
Release: Press this to “hang up” on the Console. If the
Console is programmed for “Pre-Screened Transfer,”
pressing
after pressing
Transfer
and calling an
inside extension will connect the caller with that exten-
sion and disconnect both of
the Console
(unless the extension has a speaker but no phone).
5.
Audible Signals
rfng
(warbling tone) at five-second
intervals
announce an outside call or an inside call from
an administrative or hot-line phone. When you are already
busy with a call, a new call may ring only once or
Some older
have no hook-switch so
edly, depending upon the programming (see “Console
Location Codes” in this manual).
ring signals at JO-second intervals
are re-
minders of a call on hold.
A sbort beep (single-tone)
signals a call-in from call
switches or non-dialing phones.
A repeating beep
signals
a call from a line programmed for emergency call-ins.
signal is augmented by the letters
on the display.
6.
Hook Switch
This
applies to models shipped after December 1989.
You can press this to “hang-up” instead of pressing
key. If the Console is programmed for
Screened Transfer,” pressing the hook switch after press-
ing
Transfer
and calling an inside extension will connect
the caller with that extension and disconnect both of
them
the Console (unless the extension has only a
speaker).
During normal operation, the hook switch functions
just like the
Release
key.
7.
Tone Volume Control
This is
found only on models shipped after
1989. The tone control is located at the right
of
Console’s base. Turn this control knob clockwise in-
crease the volume of tones heard at the Console unit
tones can be turned down but not off.
Answering Calls
Operation
A “call” is made by a dialing phone; a “call-in” is made
Note: The
green LED acts differently on the
by a non-dialing phone or a call-in switch (see below).
of DS keys:
On
the green LED will not light until you
outside call or an inside “Operator” call is indicated
press the key, for it is only then that the Telcccntcr
by a flashing red LED on one of the DS keys, and a
answers and thereby becomes active on the
“warbling” tone.
On Telecenter keys,
the green LED never lights,
only the Console controls this operation, and its
To answer,
press that key
and start talking.
action is indicated by the red LED.
On
keys for lines wftb dialing
The
red LED
will glow steadily and you will be
phones,
the green LED will glow steadily from
connected to the caller. Since the Console can be
start, indicating that the phone is off-hook.
directly connected to only one line at a time, there
On
monitored-extension lines with non-dialing
can be only one red
glowing steadily. The
phones or
speakers,
the green LED will
prompt on the right end of the display indicates that
light, because that equipment does not control a
you must press the hook switch or the
Transfer,
line but has to be connected by the
(or
Hold,
button to finish processing this call
administrative phone).
before starting something else.
Answering Call-ins
Call-ins from extensions with only speakers or
phones appear in the left twelve
of
Console’s vacuum fluorescent display.
answer,
press a
l’hcn:
To answer the highest-priority call-in (the left-most
on the display), press
To answer a different call-in, dial the number.
