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Troubleshooting
Phone will not let you get through programming:
• Program the phone while it is on an active call:
1.
Press the
ON/OFF
button
2.
Call your cell phone number and answer the call
3.
Slide the S15 switch down to “ON/PROGRAM” position
4.
Perform the desired programming steps on the 2400 Series phone keypad
5.
Slide the S15 switch back to “1” position
6.
Press the
ON/OFF
button on the 2400 Series phone (this will also hang up the call on your cell phone)
• Verify the voltage on the phone line meets the minimum needed for the phone. See the “System Requirements”
section for voltage range.
• Exit programming mode and re-enter. Attempt programming steps again.
Phone does not call out:
• Verify the voltage on phone line and dial tone. Phone lines can have voltage but no dial tone. 2400 Series phones
must have dial tone or a valid ring down circuit to call out properly.
• Verify the push button is connected to the “PANIC” connector on the back of the circuit board.
• Remove the push button from the black “PANIC” connector on the circuit board. Use a small piece of wire or a
small screwdriver to short 2 pins inside of the connector on the circuit board. If the phone calls out after shorting
pins on the circuit board, there is a problem with the push button.
• Double check the number being programmed into the 2400 Series phone. Verify the phone line doesn’t require an
access digit such as an 8 or 9 to dial out or have any line restrictions such as long distance or toll restriction.
• Verify the phone line going into the 2400 Series phone is dedicated. 2400 Series phones cannot share a phone
line with anything other than another 2400 Series phone.
• Verify phone is in Standard Mode. See “Resetting the Phone” section for instructions.
Phone does not hang up:
• 2400 Series phones require either a CPC or Open-Loop Disconnect Signal provided by the phone line to properly
disconnect. This is a setting on the line that the phone provider should be able to supply.
• Before the receiving party hangs up the call, they can press
*, #
to disconnect.
• Lower the Talk Time on the phone. This will not hang up the phone instantly, but it will lower the amount of time the
phone will stay off-hook. See the “Detailed Programming” section for instructions.
Phone hangs up after the call is answered:
• Phone may be in the wrong mode. Verify the phone is in Standard Mode. See “Resetting the Phone” section for
instructions.
• There may be excessive noise on the phone line. Connect an analog phone to the line and place a call out. Listen
for any interference (buzzing, humming, etc.) on the line. If any noise is heard, the phone line must be cleaned up.
• Verify the phone line going into the 2400 Series phone is dedicated. 2400 Series phones cannot share a phone
line with anything other than another 2400 Series phone.
Phone volume is too low:
• The volume level on the phone may need to be increased. See the “Volume Adjustment” section for instructions.
• Line voltage and line current on the phone may be too low. See the “System Requirements” section for the
appropriate range.
• Verify the speaker is lined up with the holes on the panel and is not blocked.
• Verify the microphone is lined up with the holes on the panel and is not blocked.
If you have any questions regarding installation or operation, call RATH® Technical Support at 800-451-1460,
7:30am-4:00pm CST, Monday-Friday.
