Troubleshooting
Problem
Possible Cause & Solutions
No dial tone when the
button is pushed:
• Check to make sure the phone line is connected to SmartPhone board.
• Verify dial tone and voltage on phone line going into unit.
Audio is low from the speaker:
• Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 7.
• Make sure the speaker holes are not blocked.
Audio is distorted from the speaker:
• Speaker control needs to be adjusted. Go to “Speaker
Adjustment” on page 7.
• Make sure there are no items touching the speaker inside the Tower.
When the called party hangs up,
strobe continues to flash:
• Phone company or phone system is not providing a disconnect
signal. Contact the appropriate party to make sure the disconnect
signal is provided.
When the called party hangs up,
busy signal is heard through
speaker:
• Phone company or phone system is not providing a disconnect signal.
• Operator needs to press *, # to disconnect the call.
• Disconnect time on phone needs to be lowered (see page 6).
Tower appears non-functional.
Strobe does not flash and no audio
is heard from the speaker when
button is pushed:
• Check to make sure the phone line is connected from the
communication source.
• Check electrical connections and 120v supply to transformer.
• Push button may be non-functional.
LED above push button comes on
and goes off immediately:
• No dial tone or operating voltage from communication source.
• Remove line from SmartPhone and connect to analog phone.
Verify 2-way calling.
Page 8
