18
You must send the product prepaid, in the original box, and with the original packing and
accessories. Rasha will not issue call tags. Call Rasha and request a Return Merchandise
Authorization (RMA) number before shipping the product. Be prepared to provide the model
number, serial number, and a brief description of the cause(s) for the return.
Clearly label the package with an RMA number. Rasha will refuse any product returned
without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a
properly affixed label.
Once you have received the RMA number, include the following information on a piece of
paper inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA number
•
A brief description of the problem(s) Be sure to pack the product
properly. Any shipping damage resulting from inadequate packaging will be the
customer’s responsibility. FedEx packing or double-boxing is recommended. Rasha
reserves the right to use its own discretion to repair or replace returned
product(s).
CONTACT US
WORLD HEADQUARTERS
-
RASHA GENERAL INFORMATION
ADDRESS: NO 501 FENGHUANG INDUSTRIAL ZONE,SANDONG AVENUE,HUADU
DISTRICT,GUANGZHOU,CHINA
VOICE: (00866) 020- 37726213
Technical Support
Email:
www.rashaprofessional.com www.rashalight.com
UNITED STATES
– Rasha Professional A/S LLC.
General Information
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