Appendix A. Frequently Asked Questions
8. The ASMI G4 module web pages are not displayed correctly.
Check your browser’s cache settings. Make sure the cache settings are not set to something like "never
check for newer pages". Otherwise the ASMI G4 module pages may be loaded from your browser cache
and not from the card.
9. Windows XP does not awake from standby mode.
This is possibly a Windows XP problem. Try not to move the mouse pointer while XP switches into
standby mode.
10. For SUN computers a USB keyboard does not work.
The ASMI G4 module emulates a USB keyboard. If you attach a USB keyboard to your host two
keyboards are detected. It cannot be predicted which one of these comes first and you will be able to
work with. SUN supports only one USB keyboard.
11. Cannot upload the signed certificate in MacOS X.
If an "internal error" occurs while uploading the signed certificate either change the extension of the file
to
.txt
or add a file helper using the Internet Explorer preferences for this type of file. Make sure that
the encoding is set to "plain text" and the checkbox "use for outgoing" is set. As an alternative, you may
also use a Mozilla based browser (Mozilla, FireFox).
12. Every time I open a dialog box with some buttons the mouse pointers are not synchronous
anymore.
Disable the setting "Automatically move mouse pointer to the default button of dialog boxes" in the
mouse settings of your operating system.
13. The Remote Console does not open with Opera in Linux.
Some versions of Opera do not grant enough permissions if the signature of the applet cannot be verified.
To solve the problem, add the lines
grant codeBase "nn.pp.rc.RemoteConsoleApplet" {
permission java.lang.RuntimePermission "accessClassInPackage.sun.*";
to the java policy file of opera (e.g.
/usr/share/opera/java/opera.policy
).
14. The video data on the local monitor is surrounded by a black border.
This is not a failure. The local monitor is programmed to a fixed video mode that can be selected in the
video settings of the ASMI G4 module. Refer to
the Section called Remote Console Control Bar in Chapter 5
for further explanation.
15. The local monitor displays video data but the remote screen remains blank.
If the Remote Console is connected (look at the status line of the Remote Console) you should verify that
the flat panel interface is not switched off by the video driver of your operating system.
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